Guest Services Advisor (Customer Experience)

Guest Services Advisor (Customer Experience)

Purfleet, Essex | Permanent | Hybrid | £23,850 PA

Are you passionate about delivering outstanding customer experiences? Do you enjoy helping people and solving problems in a fast-paced environment?

As a Guest Services Advisor (Customer Experience), you will be the first point of contact for guests, playing a vital role in ensuring every interaction is positive, professional, and memorable. This is a varied and rewarding role within a supportive, customer focused team where no two days are the same.

Key Responsibilities:

• Act as the voice of the brand across multiple channels, including telephone, email, webchat, and social media


• Manage a high volume of guest enquiries with efficiency, accuracy, and professionalism


• Proactively contact guests to collect and confirm essential travel information


• Resolve queries and issues with empathy, clear communication, and a solution focused approach


• Work collaboratively with internal teams to ensure seamless guest journeys


• Occasionally support operations at ports, airports, or onboard during special events

Skills & Experience:

• Excellent written and verbal communication skills


• Strong attention to detail and a high level of accuracy


• A genuine customer first mindset and ability to remain calm under pressure


• Confident problem solving skills and adaptability to changing priorities


• Comfortable using email platforms, CRM systems, and Microsoft Office


• A proactive team player who thrives in a collaborative environment


• We welcome applications from candidates with experience in retail or hospitality customer facing roles


• Car owner/driver desirable due to location

Working Arrangements:

• Hybrid working: 3 days office-based (Wednesday mandatory), 2 days remote


• Monday–Friday, 09:00–17:30 (1 hour for lunch)


• Occasional Saturdays: Approximately 1 in 7 with a day off during the week


• Participation in a 24-hour emergency support rota (approx. 1 in 12 weeks, additional pay provided)

This role is ideal for someone who enjoys variety, takes pride in delivering excellent customer service, and wants to be part of a supportive, customer focused team. If this is you, contact Julie or Aimee at One to One Personnel today on or or

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