Guest Services Account Manager
Guest Services Account Manager – London
Signature by Mitie
London Based \| Travel Required
At Signature, we create workplace and guest experiences that people remember.
We're looking for a hospitality\-led Portfolio Experience Manager to oversee a portfolio of guest services and workplace experience accounts primarily based across London, with additional regional sites requiring regular travel and support.
This is a fast\-paced operational role for someone who thrives on variety, enjoys leading people and can confidently manage multiple clients, teams and operational demands at the same time.
You'll be responsible for leading day\-to\-day operational delivery across your portfolio, building strong client relationships, driving hospitality\-led standards and creating positive team cultures.
We're looking for someone who is:
Operationally strong and highly organised
Commercially aware and performance focused
Hospitality\-led with a passion for guest experience
Comfortable managing multiple priorities and clients
Creative, proactive and solutions focused
Experienced within workplace experience, guest services, hospitality or FM environments
You'll also work collaboratively with wider workplace services including cleaning, security and technical teams to ensure seamless workplace delivery.
What You'll Be Doing
Leading day\-to\-day guest services and workplace experience operations across London and regional accounts
Managing multiple client relationships and operational priorities
Supporting, coaching and developing workplace experience teams
Driving service excellence, operational standards and team engagement
Bringing fresh thinking and creativity into workplace environments
Supporting commercial performance, labour management and KPIs
Creating engaging workplace experiences and moments that matter
Leadership Presence
At Signature, we believe experience is built in the moments you see, feel and respond to in person.
This is a highly visible operational role with an expectation of spending a minimum of 3 days per week on\-site across your portfolio locations.
While the majority of sites are London based, the portfolio also includes regional locations outside of London which will require regular travel and bi\-weekly site presence.
We are looking for leaders who are hands\-on, connected to their teams and present within the environments they support.
Why Signature?
Because we're building something different.
A hospitality\-led workplace experience business where operational excellence, people and culture come together to create environments where people thrive.
If you love hospitality, people, workplace culture and creating experiences that matter — we'd love to hear from you.
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