Guest Service Assistant (Casual)
Job Ref: KGH11766Branch: Holiday Inn Brighton SeafrontLocation: Holiday Inn Brighton Seafront, BrightonSalary/Benefits: £12\.71 per hour plus benefits and monthly service chargeContract type: Fixed TermHours: Part TimeShift pattern: 06:00 \- 02:00 \- Includes evenings, weekends and holidaysHours per week: 0Posted date: 01/06/2026Closing date: 17/06/2026
Our Guest Service Assistants are at the heart of the guest experience, making sure every visitor feels welcome and cared for. You’ll receive full training to work across all guest\-facing areas of the hotel, from reception to food and beverage, making this the perfect opportunity to kick start your career in hospitality.
*Other businesses may call this role Receptionist, Food Beverage Assistant, Guest Experience Assistant, or Hotel Services Assistant.*
This role reports directly to the Guest Service Manager.
*This is a fixed term role concluding on 30th September 2026\.*
What you’ll do
- Deliver excellent service across reception, restaurant, bar, meetings and events.
- Support with tasks including check in/out, food and drink service, conference set\-ups, and banqueting.
- Build genuine relationships with guests, adapting your approach to each individual.
- Maintain cleanliness and presentation across all guest areas.
- Help the hotel meet brand standards and company goals by delivering outstanding service every shift.
- Represent our values and culture, keeping guest experience at the centre of everything you do.
- A genuine passion for people and hospitality. Experience is great, but not essential.
- Strong communication skills and the confidence to work as part of a team.
- A proactive approach. (You notice what needs to be done and make it happen!)
- Comfortable using technology, including MS Office and similar tools.
What’s in it for you
- Career development through fully funded apprenticeships and our internal development programme.
- Discounts on hotel stays and a variety of major retailers, restaurants and days out.
- Free use of our gyms, pools, and leisure facilities.
- 24/7 access to wellbeing, financial, and legal support.
If you’re shortlisted, we’ll give you a quick call to learn more about you and answer your questions. Candidates who progress will then be invited to the hotel for an in\-person interview.
We review applications as they come in, so apply early to avoid missing out. We may close the role once we’ve found the right person.
*At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at* *recruitment@kewgreenhotels.com* *\- we’re here to support you.*
Who are Kew Green Hotels?
Kew Green Hotels is one of the UK’s leading hotel management companies, operating a diverse portfolio of global brands. We’re a people\-driven business that’s passionate about performance, guest experience, and creating hotels that make us proud.
Learn more about who we are and what drives us at www.kewgreenhotels.com.
Step outside the Holiday Inn Brighton \- Seafront and take a breath of fresh air. Less than a 10 minute walk to the city centre and Brighton Pier, the hotel is set in the perfect location for a relaxing and refreshing break with friends or family.
The hotel has recently completed a £4 million internal refurbishment to include all bedrooms, function rooms and public areas.
Relax in our new Open Lobby, complete with it's own Starbucks café, or try out our Stock Burger Co. restaurant serving gourmet burgers, locally sourced craft beer and ales as well as premium cocktails \- what more could you need! So bring the kids, family and friends and visit us today.
What's more with our special Kids Stay Eat Free promise, we're sure everyone will be happy.
This listing is from indeed. View original listing ↗