Guest Relations Ambassador

Guest Relations Ambassador

Madrid, ES, 28232
Full Time
About the role As our Guest Relations Ambassador, you will mainly support the operations of our Apartment for high net worth guests. You will also support and assist all events including Private Client visits in the Village. You will represent the Village as a Hospitality Ambassador and ensure that all guests receive a 5\-star luxury hospitality service \- a personalised and memorable experience during their visit \- and will deliver and promote all services and Village activities.

Key responsibilities The key responsibilities of this role will include some or all the following.

• Offer the ultimate visitor experience by being luxury ambassadors for the Apartment


• Plan the guests itinerary efficiently


• Act as host and greet guests by offering a warm and luxury welcome, concierge services, food \& beverage offering, etc.


• Anticipate, interpret and respond to the expressed and unexpressed needs of visiting guests in an effortless and efficient manner


• Promote a range of innovative and efficient services including Hands\-free Shopping Service, valet parking and airmiles redemption, gift cards, etc.


• Promote the current exhibition/ retail marketing and partnerships campaigns to our guests


• Provide knowledgeable insights regarding all brands and the unique offer/promotions within the Village


• Ensure that the lounge area is in good condition and all requirements for daily operating and events are in good place, e.g. logistics, lounge calendar management, food \& beverage and collateral inventories, taxi bookings, external supplies, communication with the relevant teams


• Ensure that the Village’s standards, procedures and policies are adhered to at all times


• Provide support on guest feedback and queries and liaise with respective departments to give a quick solution to guests

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