Guest Experience Host/Hostess

JOB DESCRIPTION

Job Title: Guest Experience Ambassador

Pay: £13\.10 per hour

Contracts available: Part\-time / Temporary / Seasonal / Casual Worker (no guaranteed weekly hours)

THE PERKS

• Employer pension contribution of 5% of your annual salary


• Complimentary tickets to The View and 40% staff discount


• Taxi expenses up to £50 will be reimbursed for shifts worked between 12:30am and 6:00am.

We are delighted to offer an exciting opportunity to join the team at The View from The Shard.

A variety of shifts are available throughout the week. Typical shifts range from 4 to 9 hours, with working hours generally between 9:00am and 10:30pm. Additional shifts outside of these hours may also be available to support special events.

ROLE PURPOSE

This is a fantastic opportunity to gain valuable experience in a fast\-paced environment. As one of the first people our guests will meet, you will play a key role in creating a warm welcome and lasting first impressions. Working as part of a collaborative team, you will deliver a five\-star experience by engaging with guests and helping to create memorable and unique moments that make them smile.

WHO WE ARE LOOKING FOR

You enjoy meeting new faces and are passionate about guest engagement. You are committed to delivering exceptional service and can keep up your high energy and enthusiasm, no matter the circumstance. You are passionate about London and are eager to be part of our guests’ amazing experience at The View from The Shard.

TO APPLY

Send your CV along with a short video introducing yourself, letting us know about your passion for working in a Front of House role, and why you would like to join the team to auditions@theviewfromtheshard.com by 14 June 2026. Successful applicants will be invited to a group interview at the Shard on Tuesday 23 June 2026\.

ABOUT US

Designed by renowned architect Renzo Piano, The Shard is one of London’s most iconic skyscrapers. At 800ft high, The View from The Shard offers unrivalled 360\-degree views across the city.

Join our team and be part of a friendly, collaborative environment based at The Shard. You’ll work alongside passionate colleagues who are dedicated to delivering exceptional experiences, supporting one another, and creating unforgettable moments for every visitor. Together, we celebrate creativity, teamwork, and the joy of sharing London’s most breath\-taking views.

YOUR RESPONSIBILITIES

GUEST EXPERIENCE

• Welcome and provide premium quality customer service and guest engagement


• Seek every opportunity to interact with our guests, ensuring the expectations of their visit are exceeded


• Captivate a diverse audience to ensure their experience is unique and memorable


• To ensure the attraction is constantly maintained to the highest standards of presentation by taking ownership and responsibility of areas of work


• Demonstrate a positive presence by being alert and aware of guests


• Present yourself to the highest standard and maintain an approachable manner


• Use initiative where possible to resolve any enquiries or difficulties that may arise during the day and escalate when required to the Duty Manager


• Participate proactively in daily briefings with managers and colleagues


• Use telephones, radios, computers and other technology as required, to aid carrying out your duties


• Operate and maintain guest entertainment activities


• Be aware of all promotional activity and offers and actively upsell ticket upgrades or merchandise to guests at every opportunity


• To efficiently process transactions; handle cash, complete credit/debit card payments when selling tickets and/or merchandise at guest purchase points


• Within retail: take responsibility of a designated area; monitoring stock levels and ensuring all items are displayed correctly


• Minimise stock loss, ensuring correct procedures are followed and remaining vigilant


• Support the managers with ensuring that costs are streamlined and there is limited wastage in the department


• Support the Duty Manager when required


• Support other departments within the attraction if required, including F\&B and Sales

• To undertake Health, Safety and Fire responsibilities; including adopting the role of Fire Marshall when required


• Ensure compliance with Shard Health and Safety procedures


• Fully reporting any instances of a breach of safety regulations, any incidents or near misses to the management team.


• To safeguard the security of the building, including observation and first response to incidents.


• Undertake queue management responsibilities and adhere to evacuation procedures in order to ensure the safety of guests and staff.

• Knowledge and passion for London and The Shard


• An enthusiastic and theatrical manner to promote excitement and anticipation


• Experience of encouraging and maximising sales and achieving targets


• Exemplary personal presentation standards


• Experience of working in a premium attraction or hospitality venue


• Experience in serving guests at purchase points; handling cash and credit or debit card payments


• Ability to proactively approach and engage with guests and staff


• Excellent communication, customer service and influencing skills, communicating clearly and confidently in English to a diverse group


• Committed to customer service; anticipates and is proactive to customer needs


• Self\-motivated with the ability to work effectively in a team and individually

• Knowledge and understanding of the Equalities Act 2010


• Knowledge of good health \& safety management practice


• Knowledge of commercial operations and effective sales strategies


• Builds effective relationships with stakeholders


• Ability to communicate in a second language


• Experience of supporting emergency situations, including evacuations


• Experience in operating EPOS and/or electronic ticketing systems


• A current first aid qualification

• Applicants must be aware that physical activity and manual handling may be part of their daily duties. Training will be given to all of those who have not completed a manual handling course

Work Location: In person

This listing is from indeed. View original listing ↗