Growth, Technical Success Manager

Accountabilities

In this role, you will manage and grow a diverse customer portfolio while driving adoption, retention, and expansion through scalable and data-driven success strategies.

• Own strategic engagement across a large base of growth customers, providing technical guidance, best practices, and optimization insights


• Design and execute scalable customer success programs, including webinars, office hours, and digital engagement initiatives


• Create technical content such as guides, videos, email sequences, and educational materials to drive product adoption at scale


• Use AI-powered tools to analyze customer usage, surface insights, and automate outreach and reporting workflows


• Partner with Product, Sales, and Support teams to address churn risk, gather feedback, and align customer needs with product capabilities


• Continuously improve success playbooks, tooling, and engagement strategies based on data and customer insights

Requirements
The ideal candidate combines strong technical knowledge with customer-facing experience and a passion for scalable impact in SaaS or DevOps environments.

• 4+ years of experience in B2B customer success, technical support, or account management, including exposure to technical roles in software environments


• Strong understanding of CI/CD practices, DevOps workflows, cloud technologies, and software development lifecycle concepts


• Proven ability to drive customer retention, expansion, and value realization across a large book of business


• Comfortable using AI tools (e.g., ChatGPT, Copilot, Claude) to enhance productivity, analysis, and customer engagement


• Experience with customer success platforms such as Zendesk, HubSpot, Vitally, or similar tools


• Excellent communication skills with the ability to translate technical concepts into clear business impact


• Bonus: familiarity with Git, GitHub, or competing CI/CD tools such as Jenkins, GitLab CI, or Buildkite

Benefits

• Competitive compensation aligned with industry benchmarks


• Remote-friendly and flexible working arrangements


• Opportunity to work with cutting-edge CI/CD and DevOps technologies at scale


• Access to advanced tooling, automation, and AI-enabled workflows


• Strong focus on learning, internal mobility, and career progression


• Collaborative, global team environment with a culture of technical excellence


• Opportunity to contribute to high-impact customer programs in fast-growing enterprise segments

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