Group People Services Administrator

Job Introduction
About us
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At DFS Group, we’re proud to help people create spaces they love to live in. We’re home to DFS, Sofology, and The Sofa Delivery Company: three brands with their own personalities, brought together by a shared mission.

Behind our brands is a passionate Group team. From Finance and Technology to People, Marketing and Supply Chain, our Group functions power everything we do. They create the foundations that allow our brands to thrive, innovate and grow.

Whether you’re supporting our brands or serving our customers, the mindset that connects us means we expect more of ourselves and each other. It means every customer is our favourite, every voice is valued, and every interaction is one we’re proud of.

When you’re part of a community that shares your way of thinking, the wins feel bigger. The effort feels worth it. It’s a place where people stay because they feel valued, and find room to grow because they’re challenged.

About the role
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We are looking for a professional to provide proactive and efficient administrative support to the Shared Services team, providing transactional and administrative support to the business across all key end to end People processes covering all elements of the employee life cycle. Responsible for dealing with employee queries quickly and effectively whilst driving a positive Colleague Experience.

This is a hybrid role based at our Doncaster head office, with 2\-3 days a week onsite.

What you’ll be responsible for
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• Acting as the first point of contact for all people queries and requests for administrative action or transactional activity across the business.


• Support the processing of key work activities, including, job offers, internal transfers and leavers, references and DBS checks, letters, reports, photocopying, scanning and filing


• Keeping employee records up to date and processing subject access requests administration of occupational health referrals


• HR system records


• Administration of reward and benefit processes


• Co\-ordinating the People Services email inboxes


• Supporting line managers with note taking in investigation, discipline, grievance and appeal hearings to ensure they are conducted in line with policy and legislation and attended to in a timely manner


• Supporting the People Support Team with key people projects and initiatives as required


• Ensuring compliance with HR policies and procedures, including Data Privacy

• Ability to analyse and evaluate data/information and use this to suggest improvements.


• Excellent planning and organisation skills with the ability to manage conflicting priorities.


• Ability to work independently and use your own initiative.


• Strong verbal \& written communication.


• Ability to build relationships with a variety of stakeholders.


• Demonstrate flexibility and adaptability to be successful in a changing environment.


• Highly accurate and have attention to detail.


• Ability to adhere to confidentiality and data protection principles at all times


• Strong interpersonal skills, particularly sensitivity and empathy.


• Ability to work under pressure and have good time management skills.

• Work experience as an administrator or relevant role preferred, but not essential


• Experience with HR software preferred, but not essential


• Computer literacy (Google Workplace in particular)


• Basic understanding of HR policies and processes

Everyone at DFS Group begins with a structured induction designed to help you understand our brands, our culture and how we work together.

From day one, you will have access to our online Learning Hub, filled with digital courses, tools and resources to support your development.

For leaders, we offer virtual workshops focused on building confident, capable leadership. We also run skills\-based workshops to strengthen core capabilities across the business.

Colleagues can also undertake nationally recognised qualifications through our apprenticeship programmes, giving you the opportunity to gain external accreditation while you grow your career with us.

Our DFS Group benefits
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We believe great work deserves great support. That’s why we offer benefits that help you grow, feel looked after, and enjoy life beyond work. Here’s what we have to offer:

• 22 days holiday, plus the option to buy up to 5 more


• Enhanced family leave, with up to 20 weeks at 90% pay after one year, or 10 weeks at 90% if you’ve been with us less than a year


• Health cash plan from £2 a month, with everyday cashback


• Employee Assistance Programme for support when you need it


• Extras like flu vouchers, menopause support and health check


• Pension with company contributions


• Life assurance for peace of mind


• Sharesave scheme to save each month and invest in our future


• Structured induction from day one


• Access to our Learning Hub and skills workshops


• Leadership development and apprenticeship programmes


• 30% colleague discount, plus 15% for friends and family, three times a year


• Discounts and cashback at hundreds of retailers


• SmartTech scheme to buy tech up to £1,000 through salary sacrifice


• Cycle to Work scheme for bikes and accessories up to £1,500


• Electric vehicle lease scheme with Octopus to help you save and reduce your impact


• One paid volunteering day each year

We’re proud to be an equal opportunities employer, committed to building a workplace that reflects the communities we serve and makes room for different backgrounds, perspectives and experiences.

We turn that commitment into action through colleague networks, trusted partnerships and recognised accessibility initiatives such as the Hidden Disabilities Sunflower.

If your experience does not quite match every part of the role, we’d still love to hear from you.

If you need any adjustments or additional support during the application process, please contact our Talent Team at talent@dfs.co.uk, and we will be happy to help.

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