Group Application Support Manager

Executive Summary

Role Title: Group Application Support Manager

Team: IT Shared Services

Function: Strategy \& Operations

Location: Dublin

Travel: This role will require up to 10% travel within EuropePurpose of this role

We are looking for a Group Application Support Manager to lead the support, maintenance and continuous improvement of business\-critical applications across Athora Group. This role is responsible for ensuring high\-quality operational support, managing service performance against agreed SLAs and KPIs, and driving service excellence across a portfolio of Group applications, with a focus on Finance systems.

Working closely with Finance, IT, business stakeholders and strategic partners, the role\-holder will play a key role in ensuring applications remain secure, resilient and aligned to business needs while supporting ongoing change and transformation initiatives.

Key Contribution Areas

• Manage the day\-to\-day operation and support of Group applications, ensuring services are delivered in line with agreed SLAs and KPIs.


• Lead the resolution of critical incidents, ensuring effective communication, root cause analysis and problem management activities.


• Build strong partnerships with Finance teams and act as a trusted technology partner for their critical platforms and systems.


• Drive continuous improvement across application support services, simplifying processes and reducing operational complexity.


• Maintain application support services in line with the Group Service Catalogue framework.


• Manage performance, security and operational alerts, ensuring timely resolution and compliance with internal standards.


• Oversee system access management, user recertification processes and software licence governance.


• Support change management activities, providing expertise and guidance on application and system changes.


• Manage relationships with internal teams, third\-party vendors, contractors and managed service providers.


• Own the transition of new services into production, ensuring solutions are stable, documented and operationally ready.


• Support disaster recovery, business continuity and audit activities for finance systems, ensuring risk and audit actions are effectively managed and closed.


• Deliver clear service reporting and stakeholder communications, including engagement with senior leaders across the Group.

• Strong stakeholder management and influencing skills, with the ability to build trusted relationships across business and technology teams.


• Effective people leadership and collaboration skills.


• Customer\-focused with a strong service management mindset.


• Excellent analytical, problem\-solving and communication skills.


• Comfortable operating in a fast\-paced environment and adapting to changing priorities.


• Results\-oriented, resilient and proactive in driving improvements and resolving issues.

• Proven experience in Application Support and IT service management, ideally within financial services or insurance.


• Experience supporting business\-critical finance applications, including ERP, financial reporting, consolidation, planning, treasury, accounting or actuarial systems (highly beneficial)


• Strong knowledge of incident, problem, change and service management, with the ability to drive process improvements and optimise support services


• Experience working with multiple IT service providers and solution integrators preferred.


• Degree\-qualified in Computer Science, Engineering or a related discipline, or equivalent professional experience. A finance or accounting qualification would be advantageous


• ITIL, Lean or Agile certification and experience with platforms such as SAP S/4HANA, SAP BPC or Tagetik would be beneficial

02\-10\-2026

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