GP Receptionist

Job Overview

We are seeking a motivated and friendly GP Receptionist to join our healthcare team.

HOURS

Monday 08:00 \- 18:30
Tuesday 12:30 \- 18:30
Friday 07:45 \- 18:00

In this vital role, you will be the first point of contact for patients, providing exceptional customer service while managing a busy front desk environment. Your energetic approach will help create a welcoming atmosphere, ensuring smooth daily operations and efficient patient flow. This paid position offers an exciting opportunity to contribute to high\-quality healthcare delivery through excellent administrative support.

Responsibilities

• Greet patients and visitors warmly, creating a positive first impression of the practice


• Answer incoming phone calls promptly, directing inquiries and scheduling appointments efficiently


• Manage appointment bookings, cancellations, and reminders with accuracy and professionalism


• Handle patient check\-ins and check\-outs, ensuring all necessary documentation is completed


• Maintain organised patient records and update information in the practice management system


• Assist with administrative tasks such as filing, faxing, photocopying, and data entry


• Coordinate with healthcare staff to ensure smooth communication and workflow flow throughout the day

Main duties of the job

• Answering medication queries from patients, staff, pharmacies and care homes.


• Process prescriptions


• Forward medication related queries to an appropriate Health Care Professional in a timely manner


• Check tasks regularly and action appropriately


• Review clinical letters and workflow as appropriate


• Welcome patients warmly and provide exceptional customer service.


• Handle incoming calls efficiently and direct them appropriately.


• Schedule appointments, manage patient registrations, and process medical forms.


• Maintain accurate patient records and ensure data confidentiality.


• Assist with administrative tasks


• Contribute to a positive and supportive team environment.


• Processing prescriptions, letters, referrals, and clinical documents.


• Ensuring confidentiality and professionalism in all aspects of the role.


• SystmOne Tasks


• Handling emails


• Act as a chaperone


• Process incoming and outgoing correspondence, including managing workflow tasks


• Manage all queries (including administrative queries) as necessary in an efficient manner


• Input data into the patient's healthcare records as necessary


• Support the team in the effective use of searches, audits and recalls


• Direct requests for information, i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team.

• GCSE in Maths and English


• Previous office experience or administrative experience is highly desirable


• Strong organisational skills with attention to detail in handling multiple tasks simultaneously


• Excellent communication skills, both verbal and written, to interact effectively with patients and team members


• Ability to remain calm and professional in a fast\-paced environment


• Proficiency in using SystmOne is preferred

Benefits:

• Company pension


• Free parking


• On\-site parking

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