Global Third Line Support Engineer
We Bring data to life.
*At Ascom, we are committed to building technology that makes a real difference. Our solutions enable critical decision\-making in healthcare and other demanding environments. Every second, our systems generate valuable data, and we ensure it reaches the right people at the right time.*
*We are now looking for a* *Global Third Line Support Engineer* *to join our team in* *Gothenburg**.*
As a Global Third Line Support Engineer, you will act as a technical expert within our support organization. You will handle complex escalated cases, working closely with customers and internal teams to ensure high\-quality support and continuous improvement of our solutions.
You will play a key role in maintaining system stability, solving advanced technical issues, and supporting both local and global service teams.
Key responsibilities
- Troubleshoot and resolve escalated technical incidents and service requests
- Provide expert\-level support for Ascom products and solutions
- Collaborate with internal teams and customers to identify and implement solutions
- Perform investigation, fault analysis and root\-cause identification
- Ensure accurate documentation and traceability of all cases
- Support system maintenance, testing, and improvement activities
- Contribute to high\-quality customer service and efficient issue resolution
- Participate in after\-hours/on\-call support when required
We are looking for someone with strong technical expertise and a problem\-solving mindset who thrives in a dynamic and customer\-focused environment.
Required qualifications:
- Degree in IT, Engineering, or equivalent experience
- Strong knowledge of Windows Server environments and enterprise networks
- Experience in troubleshooting complex IT systems, integrations, and infrastructure
- Understanding of networking (TCP/IP, routing, switching, wireless)
- Experience with virtualization, databases, and system integration
- Several years of experience in a technical support or system engineering role
- Experience working with complex system environments and customer\-facing support
- Strong troubleshooting and analytical skills
- Ability to work independently and manage complex issues
- Customer\-oriented mindset with excellent communication skills
- Ability to collaborate across teams and influence without formal authority
- Calm and structured approach under pressure
- ITIL certification
- Experience in healthcare, telecom, or mission\-critical environments
- A global and innovative work environment
- Opportunities to work with advanced technology and critical systems
- A collaborative culture focused on knowledge sharing and development
- The chance to make a real impact in healthcare and other vital sectors
*At Ascom, you will be part of a company where your work truly matters, helping deliver information that improves safety, efficiency, and outcomes. Apply today and be part of our journey to* *bring data to life.*
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