Global Process Owner (m/f/d)

We do everything we can to make the lives of pets and pet parents easier, better and happier: Happier Pets. Happier People. We achieve this because we know our customers better than anyone else - because we are pet friends like them. This mindset has made us Europe's number one in pet supplies - a position we are determined to strengthen. That's why we are looking for people who take responsibility, think boldly, and want to grow with us. Do you want to shape the future of retailing? Welcome to Fressnapf!
What you will do with us

As a Global Process Owner, you will take over global end‑to‑end governance for one of four distinct core processes within our value chain:

• Proposition Development & Communication - development, positioning, and communication of customer‑centric solutions


• Buy & Manage Products - Category Management, assortment planning, sourcing, supplier management, product data management


• Deliver Products to Customers - space management, demand & supply planning, logistics, fulfilment, transport, replenishment


• Serve Products to Customers - service readiness, customer interaction, omnichannel service execution, after‑care, continuous service improvement

• Define global standards, methods, and guidelines to ensure efficient, scalable, and data‑driven end‑to‑end processes.


• Identify optimisation opportunities and translate them into sustainable improvements together with the business functions.


• Manage process performance using clear KPIs and metrics, ensuring transparency regarding progress, maturity, and operational effectiveness.


• Drive global transformation and harmonisation initiatives across markets and functions.


• Act as a sparring partner for management and serve as the central point of contact for all

• Several years of experience in global process ownership, process optimisation, or a comparable role, ideally in retail, omnichannel, or FMCG environments.


• Deep understanding of the value chain relevant to the specific process you would own.


• Strong ability to structure, harmonise, and further develop complex end‑to‑end processes in a data‑driven way.


• Confident stakeholder management across functions, markets, and seniority levels.


• Strong analytical skills combined with experience in change management.


• Excellent presentation and communication skills in English and German.

• Your freedom: pro rata mobile working and flexible working hours


• Your team: open, familiar, appreciative culture incl. team events


• Your environment: dynamic, innovative and agile working environment


• Your role: high level of personal responsibility and freedom to implement your ideas


• Your development: regular trainings and seminars in our academy


• Your four-legged friend: dogs are welcome in our offices (campus)


• Your health: numerous offers for preventive care, fitness, Yoga@work, etc.


• Your benefits: employee discounts, company leasing bikes, company pension plan and much more

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