Global IT Operations Manager
<div class="content-intro"><p><strong>About Nebius:</strong></p>
<p>Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.</p>
<p>Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.</p>
<p>Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.</p></div><div class="[content-visibility:auto] [contain-intrinsic-size:auto_400px] pb-8 -mb-8 print:[content-visibility:visible]">
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<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]"><strong>About the Role</strong></p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">Nebius is scaling globally, and our Enterprise Technologies team is building the operating model that enables employees to do their best work — securely, efficiently, and with as little friction as possible.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">We are looking for a Global IT Operations Manager to lead IT Operations across all non-US regions. You will partner closely with the Global IT Operations Manager for the Americas to build and run a unified global IT function, with true follow-the-sun coverage, consistent service standards, and a customer-obsessed support culture.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">This is a hands-on leadership role with Head-level scope. You will lead a team of approximately 7–8 people, shape the operating model for non-US IT Operations, and drive Nebius toward 24x7 support, stronger regional coverage, Executive IT Support, scalable onboarding/offboarding, hardware lifecycle excellence, and measurable helpdesk effectiveness.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">The right person is both strategic and practical: someone who can define the model, lead the team, write the runbook, unblock the escalation, and still jump into complex troubleshooting when needed.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]"><strong>What You'll Do</strong></p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">Leadership & Strategy</p>
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<li class="font-claude-response-body whitespace-normal break-words pl-2">Lead IT Operations across all non-US regions including EMEA, APAC, and other Nebius locations outside the United States</li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">Partner with the Global IT Operations Manager, Americas to build one global operating model with consistent standards, handoffs, metrics, escalation paths, and service quality</li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">Build and mature a true follow-the-sun IT support model with the foundations for 24x7 internal coverage</li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">Lead, coach, and develop a team of approximately 7–8 IT Operations professionals across multiple locations and time zones</li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">Co-own the design and rollout of Executive IT Support</li>
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<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">Helpdesk & Service Excellence</p>
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<li class="font-claude-response-body whitespace-normal break-words pl-2">Improve helpdesk effectiveness across intake, prioritisation, routing, escalation, resolution quality, knowledge management, SLAs/SLOs, and reporting</li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">Build a customer-obsessed, white-glove support culture that treats IT as a business-enabling service</li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">Drive measurable improvements in CSAT, first response time, time to resolution, MTTR, ticket quality, repeat-ticket reduction, Tier-0 deflection, and ticket volume per employee</li>
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<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">Operations & Process</p>
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<li class="font-claude-response-body whitespace-normal break-words pl-2">Establish scalable onboarding, offboarding, conversion, rehire, and internal mobility support flows across non-US regions</li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">Improve hardware lifecycle operations including procurement coordination, inventory, assignment, repair, replacement, recovery, legal hold support, and retirement</li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">Build and maintain runbooks, knowledge base content, self-service flows, and automation opportunities to reduce manual work and improve employee experience</li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">Ensure IT Operations processes are secure, compliant, auditable, and aligned with Nebius standards</li>
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<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">Cross-Functional Partnership</p>
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<li class="font-claude-response-body whitespace-normal break-words pl-2">Partner closely with IT Infrastructure, Enterprise Applications, Security, People, Finance, Legal, Procurement, Workplace, and regional leadership</li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">Support IT readiness for new offices, office moves, local events, AV/collaboration needs, and regional business requirements</li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">Stay hands-on enough to support critical escalations, troubleshoot complex end-user issues, and model high-quality technical execution for the team</li>
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<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]"><strong>What We're Looking For</strong></p>
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<li class="font-claude-response-body whitespace-normal break-words pl-2">Proven experience leading IT Operations, Service Desk, End User Computing, or regional IT teams in a global environment</li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">Demonstrated ability to build or scale IT Operations across multiple countries, time zones, and office locations</li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">Experience leading teams of 7–8 or more people, including hiring, coaching, performance management, and team development</li>
<li class="font-claude-response-body whitespace-normal break-words pl-2">Experience designing or operating follow-the-sun, extended-hours, or 24x7 support mod
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