Global Customer Manager
DHL Express \- a company that connects people!
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What makes DHL great? Our People! We know each employee’s individual contributions make us the \#1 Express Delivery and Logistics Company in the world.
*Distinguished as No.1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine* DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. Start YOUR career with DHL today!
We are looking for a Global Customer Manager based in Diegem, Belgium, to drive profitable growth across a portfolio of global and multinational customers. In this role, you will be responsible for developing strategic customer relationships, identifying new business opportunities, and delivering tailored logistics solutions that create long\-term value for both our customers and DHL.
Working closely with regional and country sales teams, functional stakeholders, and business leaders across the network, you will lead customer development activities, coordinate complex sales opportunities, and ensure the successful implementation of new business. You will play a key role in strengthening customer partnerships, increasing revenue and profitability, and positioning DHL as the preferred logistics partner across global markets.
How will you contribute to the success of DHL?
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- Develop and maintain global, regional, and country account strategies aligned with business objectives and Customer Development Plans.
- Build and manage strong relationships with customer decision\-makers, influencers, and key DHL stakeholders.
- Identify, qualify, and manage revenue growth opportunities through the sales pipeline.
- Develop compelling value propositions that address customer needs and business challenges.
- Lead customer presentations, proposals, and commercial discussions to secure new business.
- Ensure alignment on solutions and service expectations across customers, regions, countries, and DHL business units.
- Coordinate and monitor the successful implementation of new business opportunities and customer agreements.
- Functionally lead cross\-functional virtual account teams across Europe and, when required, globally.
- Drive collaboration between sales, operations, customer service, and other key stakeholders to deliver customer objectives.
- Monitor account performance and take appropriate actions to achieve revenue and profitability targets.
- Analyze customer needs, market trends, and industry developments to identify growth opportunities.
- Increase customer value and DHL's share of wallet through strategic account development.
- Share customer insights, account updates, and opportunities with regional, global, and country stakeholders.
- Maintain accurate account plans, sales pipeline data, activity tracking, and revenue reporting in line with defined sales processes.
- Travel up to 70% to meet customers, support account development activities, coach teams, and engage with country organizations.
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- Bachelor's degree in Business, Sales, Marketing, Logistics, or a related field, or equivalent professional experience.
- Minimum 8 years of experience in a sales or commercial environment.
- At least 3 years of consultative selling experience at senior management or board level.
- Proven track record of delivering revenue growth and achieving sales targets.
- Strong consultative selling and solution\-based sales capabilities.
- Excellent sales knowledge and commercial acumen.
- Experience managing global or multinational customers within an international business environment.
- Strong strategic thinking and decision\-making skills.
- Ability to influence senior stakeholders and executive decision\-makers.
- Excellent communication, presentation, negotiation, and stakeholder management skills.
- Strong customer focus and commitment to delivering exceptional service.
- Ability to build and maintain relationships across complex, matrixed organizations.
- Experience leading and coordinating cross\-functional and virtual teams.
- Self\-motivated, results\-oriented professional who can work independently and collaboratively.
- Fluent in English; additional languages are considered an advantage.
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- A highly visible role managing strategic global and multinational customers.
- The opportunity to drive business growth and influence key commercial decisions.
- Exposure to senior customer stakeholders and leadership teams across the DHL network.
- An international and dynamic working environment with extensive cross\-functional collaboration.
- The chance to work with industry\-leading customers across multiple sectors and markets.
- Ownership of complex sales opportunities and high\-impact customer development initiatives.
- A collaborative culture focused on customer success, innovation, and growth.
- Professional development and career advancement opportunities within the world's leading logistics company.
- Competitive compensation and benefits package.
- A role where you can make a measurable impact on customer satisfaction, revenue growth, and business performance.
*DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.*
Recruitment Team
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