Global Customer Director

We are seeking an accomplished Global Customer Director to lead and develop a major international retail partnership across multiple markets and geographies. This newly created leadership role combines strategic customer leadership, international business development, cross\-functional collaboration, and team leadership within a complex global environment.

Key Responsibilities

• Define and execute a global customer strategy, ensuring alignment between international objectives and local market execution.


• Serve as the senior strategic point of contact, building trusted relationships with executive stakeholders across multiple countries and functions.


• Drive growth opportunities across markets, categories, and business areas while identifying new avenues for expansion.


• Lead collaboration across customer\-facing, supply chain, operations, planning, quality, and finance teams to deliver strategic objectives.


• Develop and lead an international team, fostering a culture of accountability, alignment, and high performance.


• Balance long\-term strategic thinking with hands\-on execution and operational excellence.

Experience \& Qualifications

• 15\+ years of leadership experience in customer management, retail, FMCG, fresh produce or related international business environments.


• Significant experience managing complex multinational customer relationships and buying organisations.


• Extensive operational experience within complex international supply chains, with a proven track record of translating customer requirements into execution across sourcing, logistics, planning, quality, and commercial functions.


• Strong exposure to the discount retail channel and a solid understanding of international retail dynamics.


• Proven experience leading international and cross\-functional teams in matrix environments.


• Strong commercial judgement, strategic thinking, and the ability to translate customer strategy into operational execution.


• Excellent stakeholder management, communication, and influencing skills across cultures and markets.


• German and English language proficiency required.

Leadership Profile

The successful candidate will be a pragmatic and hands\-on leader who can operate comfortably at both strategic and operational levels. They will combine international leadership capability, customer\-centric thinking, business development expertise, and a proven ability to build sustainable long\-term partnerships.

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