German Speaking Customer Success Manager

Are you ready to move your career forward with a highly ambitious, YC\-backed AI startup? We are revolutionizing the ERP and supply chain space ($2\.5M Revenue, 11\-50 employees). Our mission is to help companies that build the real world move at software speed, starting by automating one of their biggest hidden bottlenecks: turning messy technical requests into accurate quotes.

As our first dedicated Customer Success Manager in Munich, Germany, you will have significant autonomy to shape processes and our product roadmap. You will manage a dedicated portfolio of 15 to 30 enterprise clients, acting as their trusted partner and main point of contact.

Our Core Values:

• Customer First: Our customers are at the heart of everything we do. Their success and trust are what drive us.


• Aim High: We pursue ambitious goals with full accountability and perseverance.


• Win Together: Through trust, honest challenge, and mutual support, we grow as a team.


• Enjoy the Ride: We encourage you to be authentic, stay curious, and enjoy the journey.

In this role, you will act as a premier growth strategist and foundation builder, managing enterprise client lifecycles and directly impacting our early\-stage product evolution.

• End\-to\-End Ownership: Fully own the post\-sales lifecycle. Guide enterprise customers through onboarding and implementation, ensuring quick time\-to\-value and high long\-term retention.


• Drive Adoption: Champion adoption through training, best practices, and strategic account management to foster growth and long\-term partnerships.


• Deliver Value: Help customers unlock measurable savings and efficiency gains, supporting them during key negotiations and business reviews.


• Product Collaboration: Develop a deep understanding of our software. Work closely with product, sales, and engineering teams to ensure customer feedback actively shapes the product roadmap.


• Build the Foundation: Take ownership beyond the day\-to\-day. Build new CS processes, drive your own projects, and leave a real mark on an early\-stage company.

We want an analytical, business\-minded professional who thrives in a high\-intensity startup setting and can confidently navigate complex trade or supply chain environments.

Minimum Requirements:

• Dedicated CS Experience: 1–3 years of hands\-on experience in Customer Success, Implementation, or Account Management within B2B SaaS or consulting. *(Note: Backgrounds exclusively in B2B prospecting, SDR/BDR, or pure Sales/AE roles will not be considered).*


• Industry Knowledge: Hands\-on exposure to or a strong understanding of construction, supply chain, and the trades is highly preferred.


• Track Record of Stability: Demonstrated history of building long\-term customer relationships with stable career tenures.


• Executive Communication: Strong communicator, able to engage confidently with C\-level stakeholders and build trusted partnerships.


• Analytical Problem Solver: Strong ability to understand, analyze, and present complex technical or business issues clearly and pragmatically.


• Startup Mentality: Willing to work 5 days a week from our Munich office with a higher intensity than a standard 9\-5 job. Occasional customer travel is required.


• Languages: Native German (C2\) and fluent English (C1\) are mandatory.

We offer an exceptional startup ecosystem designed to reward high performance and support your personal well\-being:

• Base Salary: €50,000 – €70,000, depending on experience.


• Bonus Structure: Competitive performance\-based bonus.


• True Equity: Real company shares issued at nominal value, complete with voting rights (4\-year vesting period with a 1\-year cliff).


• Career Trajectory: Rapid career and learning curve at a high\-growth startup, with close collaboration with founders and C\-suite executives.


• Tools \& Growth: Access to state\-of\-the\-art AI and productivity tools, plus intensive mentoring.


• Lifestyle Perks: Free dinners, Urban Sports Club membership, and access to discounted apartments near the office.


• Culture: A true culture of ownership, flat hierarchies, and rapid decision\-making.

If you are thrilled about the prospect of taking your customer success skills to a fast\-growing tech startup and reshaping the supply chain landscape, select Apply Now and send over your current CV written in English or German!

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