German Speaking Customer Success Account Manager
Location: Leipzig or Würzburg (Hybrid — up to 1 Home Office day/week)
Department: Customer Success Management
Employment Type: Full\-Time / Multi\-Year Experience
Language Requirements: Fluent German (C1\) \& Fluent English (C1\)
Compensation: €40,000 – €50,000 gross p.a. base \+ Annual Bonus
About the Employer \& Mission
We are a fast\-growing, agile software enterprise (101–500 employees) developing products and services dedicated to digital accessibility and inclusion. As an Enterprise Customer Success Manager, you will play a high\-impact, key strategic role, directly influencing company growth while partnering with high\-profile corporate accounts.
Key Responsibilities
- Strategic Account Ownership: Independently own, manage, and strategically grow relationships with enterprise customer accounts.
- Relationship Building: Establish long\-term, trust\-based partnerships with key corporate decision\-makers and executive stakeholders.
- Value Expansion: Proactively identify and execute up\-sell and cross\-sell opportunities in close alignment with internal Enterprise Sales and Product Management teams.
- Lifecycle Governance: Manage the end\-to\-end customer journey, including onboarding, product adoption, optimization, and contract renewals.
- Data\-Driven Success: Conduct regular Business Reviews, tracking key performance metrics and delivering clear evidence of ROI and impact.
- Churn Mitigation: Detect early warning signals and churn risks, developing proactive retention and risk\-mitigation strategies.
- Cross\-Functional Interface: Serve as the primary advocate and communication hub between enterprise clients and internal technical, product, and sales units.
- Must\-Haves:
+ Bilingual Capability: Fluent professional communication skills in both German (C1\) and English (C1\) (spoken and written).
+ Tool Expertise: Practical, hands\-on experience using modern CRM systems (e.g., HubSpot).
+ Core Competencies: Strong analytical and structured problem\-solving skills, paired with client\-centric orientation and negotiation acumen.
- Nice\-to\-Haves:
- Personality Traits:
+ Ambitious \& Assertive: Highly driven, proactive, and comfortable taking initiative in complex client environments.
+ Team\-Oriented: Collaborative attitude with enthusiasm for interdisciplinary teamwork.
Compensation \& Core Benefits
- Attractive Package: €40,000 – €50,000 gross annual base salary, plus an annual performance bonus and 30 days of paid vacation.
- Strategic Autonomy: A pivotal role with high visibility, clear impact, and continuous professional growth opportunities within Customer Success.
- Work\-Life Integration: Flexible working hours combined with a hybrid work model (up to 1 home\-office day per week).
- Planning Security: 0% travel requirement, ensuring consistent work\-life stability and predictable scheduling.
- Meaningful Vision: Direct involvement in delivering software solutions that improve accessibility and digital equality worldwide.
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