German and French speaking Wholesales Customer Service Representative
Our client, a leading multinational fashion company, is currently seeking a trilingual Wholesales Customer Service Representative fluent in German and French. This role supports the company’s commitment to delivering world-class customer service. The successful candidate will be responsible for managing the order process and ensuring all administrative tasks are completed accurately and on time across the German and French market.
Your responsibilities will include:
- Manage all order entry and amendments for assigned accounts, producing daily, weekly, and monthly reports to ensure clear visibility of account status.
- Maintain effective communication with both the sales team and customers to support a smooth and efficient order process.
- Proactively follow up on open orders and product availability issues to minimise cancellations.
- Liaise with the Credit team regarding orders placed on hold due to credit-related matters.
- Process returns and issue credits accurately and in a timely manner.
To succeed in this role, you will be a customer-focused professional with experience in B2B customer service, wholesale operations, and order processing. You will bring strong problem-solving abilities along with fluency in both German and French. This is an excellent opportunity to further develop your skills within a dynamic organisation and to join a motivated, friendly, and multilingual team.
Profile
- Fluent in German, French, and English, with strong written and verbal communication skills
- Previous experience in online customer support, Wholesales customer service, sales administration, client support, or order management
- Proficient in Microsoft Office applications, particularly Excel, as well as tools such as Vlookup and Pivot Table reporting
- Strong interpersonal and communication skills, with the ability to work effectively both independently and as part of a team
languagematters is acting as an employment business in relation to this vacancy.
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