Genesys Cloud Software Engineer (Developer)

Genesys Cloud Software Engineer (Developer)

Remote \| Full\-Time

Excelia is a multinational Consulting, Technology, and Professional Services company with over 25 years of experience and a presence in more than 50 countries across Europe, Latin America, and the United States through our 9 own offices.

We are passionate about innovation and developing technology solutions that create real business impact. We are currently looking for a Genesys Cloud Software Engineer to join an international team working on cloud\-based contact center solutions.

What You'll Do
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• Develop and maintain customer experience flows using Genesys Cloud Architect.


• Build and support integrations through Genesys Cloud APIs, Data Actions, and event\-driven services.


• Implement routing logic, automation, and configurations for voice and digital channels.


• Collaborate with Product Owners, Business Analysts, architects, and development teams to deliver scalable solutions.


• Troubleshoot issues, optimize performance, and ensure platform stability.


• Participate in testing, documentation, and deployment activities following development best practices.


• Contribute to the continuous improvement of the contact center platform and related processes.

• 3–7\+ years of experience in contact center, telephony development, or systems engineering.


• At least 2 years of hands\-on experience with Genesys Cloud or a similar CCaaS platform.


• Proven experience delivering production inbound and outbound services and supporting go\-live activities.


• Ability to translate business requirements into technical solutions.


• Experience troubleshooting complex issues and ensuring platform reliability.


• Familiarity with cloud concepts, security fundamentals, and version control.


• Experience working with REST APIs, webhooks, JSON, OAuth2, and JWT.

• Genesys Cloud certifications (Certified Professional, Architect, or similar).


• Experience with Genesys Cloud Architect API and Inbound/Outbound Campaign APIs.


• Knowledge of cloud platforms such as AWS, Azure, or GCP.


• Understanding of networking concepts including VPCs, subnets, NAT, and security groups.


• Experience with event\-driven integrations (EventBridge or similar technologies).


• Exposure to CRM platforms such as Microsoft Dynamics.


• Cloud provider certifications (AWS, Azure, or GCP).

• Strong communication and interpersonal skills.


• Analytical and solution\-oriented mindset.


• High attention to detail.


• Strong collaboration and teamwork abilities.


• Empathy and stakeholder\-focused approach.


• Flexibility and adaptability in dynamic environments.

• 100% remote position.


• International and multicultural environment.


• Opportunity to work on innovative customer experience and contact center projects.


• Long\-term professional growth and development opportunities.


• Collaborative culture focused on excellence, innovation, and continuous learning.

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