General Manager

Job Overview:

We are seeking a dynamic and experienced General Manager to oversee both our production kitchen and front\-of\-house teams. This individual will be responsible for ensuring operational excellence, maintaining high standards of quality and service, and leading a motivated team to drive success. The ideal candidate will have a strong background in food production, hospitality management, and business operations.

Key Responsibilities:

Operations \& Leadership:

• Oversee the daily operations of the front\-of\-house team.


• Ensure high standards of food quality, presentation, and customer service.


• Implement and maintain operational procedures to enhance efficiency and productivity.


• Lead, motivate, and develop a high\-performing team.


• Foster a positive, collaborative and inclusive work environment.


• Ensure compliance with all food safety, health, and safety regulations.

• Manage budgets, cost control, and financial performance to drive profitability.


• Analyse sales data and operational metrics to identify areas for improvement.


• Develop and implement strategies to increase revenue and customer engagement.


• Manage supplier relationships and oversee inventory control.

• Uphold The Flour Pot Bakery’s brand values and maintain a consistent customer experience.


• Engage with customers to build strong relationships and gather feedback.


• Ensure the café and retail spaces are well\-presented, clean, and welcoming.

• Recruit, train, and retain a skilled team across kitchen and front\-of\-house operations.


• Conduct performance reviews and provide ongoing coaching and development.


• Create staff schedules to ensure smooth operation and efficiency.

• Health \& Safety Compliance: Adhere to food hygiene, safety, and company policies, always ensuring compliance is completed to a high standard.


• Ensuring that both the production kitchen and front of house areas are always kept to the highest of standards.

• Ability to create a culture of great communication, including regular team briefs, management meetings, reading and responding to emails during your shift or as and when deemed necessary by senior management.


• Having great lines of communication with the senior management

• Proven experience in a senior management role within hospitality, bakery, or food production.


• Strong leadership skills with the ability to inspire and develop a team.


• Solid understanding of food production processes and front\-of\-house operations.


• Strong financial acumen, including budget management and cost control.


• Excellent customer service and communication skills.


• Knowledge of health and safety and food hygiene regulations.


• Passion for high\-quality food and artisan baking.

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