General Manager

We're supporting a growing student living operator in the search for an exceptional General Manager to take ownership of one of their residential communities. This is a high-impact leadership role with responsibility for resident experience, operational performance, commercial outcomes, compliance, and site standards.

Leading a multidisciplinary onsite team, you'll drive occupancy, resident satisfaction, financial performance, and day-to-day operations while creating an environment where students genuinely want to live.

Backed by a business with ambitious growth plans and strong investment foundations, this is an opportunity to make a visible impact, take real ownership, and grow with a rapidly expanding platform.

Key Responsibilities:

• Lead the overall performance and day-to-day operation of a student living community


• Manage and develop teams across resident services, maintenance, and housekeeping


• Drive resident satisfaction, retention, rebookings, and community engagement


• Take ownership of occupancy, revenue, debt management, and key performance metrics


• Manage budgets, forecasting, expenditure, and financial performance


• Ensure the building remains safe, compliant, and maintained to a high standard


• Oversee planned and reactive maintenance programmes and contractor performance


• Manage complaints, service recovery, safeguarding, and resident welfare matters


• Lead key operational periods including check-in, check-out, and summer turnaround


• Identify opportunities to improve operational efficiency, resident experience, and commercial performance

• Experience within PBSA, BTR, residential property, hospitality, or another customer-focused operational environment


• Proven experience leading and developing multi-disciplinary teams


• Strong commercial awareness with experience managing budgets, KPIs, and performance targets


• Track record of delivering exceptional customer or resident experiences


• Understanding of building operations, contractor management, compliance, and health & safety


• Confident communicator capable of managing stakeholders and challenging situations


• Strong organisational, leadership, and decision-making skills


• Experience with property management, CRM, finance, or compliance systems


• Yardi experience is beneficial but not essential

• Competitive salary and performance-related bonus


• Contributory pension and health cash plan


• Travel allowance and business expense reimbursement


• Significant autonomy and ownership within the role


• Opportunity to join a growing operator at an exciting stage of its journey


• Exposure to senior leadership and the ability to influence site performance


• Long-term career progression as the portfolio continues to expand


• Collaborative, entrepreneurial, and people-focused culture

This listing is from Reed. View original listing ↗