General Manager (Operations Partner) - OTTO, Worcester

General Manager (Operations Partner) – OTTO, Worcester
*Sales up 60% since our relaunch. Now we want someone to take it further*.

Salary: £42,000 – £50,000 depending on experience
Bonus: Performance bonus linked to sales, average spend and margin milestones
Plus: Profit share on future sites. Equity is on the table for the right person as the company grows
Location: Worcester city centre
Hours: Full time, 45–48 hours per week across days, evenings and weekends
Reports to: Founder

About OTTO

OTTO is a premium casual Levantine grilled chicken restaurant in Worcester. Flame grilled chicken, fresh preparation, bold Mediterranean flavours, and a modern brand that sits well above high street fast food without the price tag of full service dining.

We are independent. There is no franchise manual, no head office deciding your specials, and no regional manager three levels above you. What we have is a strong product, a prime City centre site with momentum and a clear intention to grow.

Where we are

We relaunched at the end of July and sales are up around 60% since. Repeat custom is building, trade is more consistent week to week, and our food reviews are excellent.

What we don't yet have is a full time operator driving every aspect of the business, like an owner, to prove out the model and set us up for growth. Local marketing, consistent execution, average spend, drinks and dessert attachment, service warmth and week\-round demand all have real room to move.

About the role

You will run OTTO Worcester as if it were your own business, with full ownership of the P\&L, the team, the guest experience and local marketing. The founder has extensive experience of operations in franchised businesses but for OTTO is investor and strategy side, not day to day operations. Real autonomy, and the results are yours to own.

You will also have a local marketing budget and the authority to spend it. We want someone who will go out and find customers, not wait for them.

First, take this site from improving to genuinely strong. Then help us build the platform that takes OTTO to a second and third site… and beyond. We have invested heavily in building a strong foundation for OTTO and there is no ceiling to our growth aspirations.

What you will own

\- Full site P\&L: sales, gross margin, labour, controllables and EBITDA
\- Growing covers, average spend and attachment across dine in, takeaway and delivery
\- A local marketing budget and the plan behind it: community partnerships, local business and student trade, events, social content
\- Building a team that sells and hosts, rather than one that just serves
\- Service standards, atmosphere and guest satisfaction
\- Menu execution, plus input with the founder into menu development, pricing and range
\- Supplier relationships, stock control and waste
\- The Standard Operating Procedures, training and reporting that further sites can be opened from

Package and growth path

We are open about the deal.

\- Salary £42,000 to £50,000, depending on what you bring
\- Performance bonus against agreed sales, average spend and margin milestones, measured from an agreed starting baseline
\- Profit share on sites two and three as we open them
\- Equity is on the table for the right person as the company grows

Site one has to work first. Once OTTO Worcester is delivering at an agreed level over two consecutive quarters, we open the conversation about site two and about your route into a multi site Operations lead role.

We will put that trigger in writing. We are not asking you to take a promise on faith.

Who we are looking for

\- Four years or more as a General Manager, or an exceptional Assistant GM ready to step up
\- Someone who has personally driven trade into a site. Not "we ran a campaign", but what you did and what it added per week
\- A builder of selling teams. You have lifted average spend and you can explain exactly how
\- Genuinely warm on the floor. You cannot build a hospitable team without being hospitable yourself
\- Commercially literate. You can talk about your labour percentage, your GP and your EBITDA without looking them up
\- Quality casual dining, premium fast casual or a well run independent. Branded operators welcome, but you need to be comfortable without a corporate structure behind you
\- Site opening or growth experience is a strong advantage
\- Personal licence holder preferred, or willing to obtain one

What else we offer

\- Real influence over menu, pricing, marketing and brand
\- 28 days holiday including bank holidays
\- Staff meals on shift and staff discount
\- Six month probation, then a formal review of role, package and growth plan
\- The chance to be the first senior hire in a brand you help build and be an integral part of, rather than one you inherit

How to apply

Send your CV and a short note to claudio@1oakcoffee.co.uk. Tell us about one site you grew, what you did, and what it added per week.

We review applications on a rolling basis with shortlisted candidates meeting the founder. We would like the right person in place by November.

\-\-\-

*OTTO is an equal opportunities employer. Applicants must have the right to work in the UK.*

Pay: £42,000\.00\-£50,000\.00 per year

Benefits:

• Discounted or free food


• Employee discount


• Free parking


• On\-site parking


• Profit sharing

• Tell us about a time you personally increased trade at a restaurant/site. What specifically did you do, what was the starting point, and what measurable increase in weekly sales did you achieve?


• Talk us through the key numbers you would review every week as a GM. How would you use labour %, GP, sales and EBITDA to identify where a restaurant/site is performing well or needs improvement?


• Tell us about a time you had to solve a commercial or operational problem without having a large support structure behind you. What did you do?

• General Manager: 4 years (preferred)

• United Kingdom (required)

This listing is from Indeed. View original listing ↗