General Manager (m/f/d)
What You’ll Do:
- Oversee the overall operation and performance of the hotel \& restaurant, ensuring smooth day\-to\-day management while working closely with ownership and key F\&B stakeholders.
- Lead, inspire, and develop a team of approximately 90 employees, fostering a culture of excellence, accountability, and continuous improvement.
- Coach and mentor the management team, establishing clear goals and action plans to enhance performance, engagement, and talent development.
- Deliver an exceptional and consistent guest experience throughout the entire customer journey, ensuring personalized service and memorable stays.
- Take ownership of guest satisfaction, reputation management, complaint resolution, and feedback analysis to drive continuous improvement.
- Maintain the highest standards of presentation, cleanliness, ambiance, design, technical upkeep, and service quality across the property.
- Ensure full compliance with all operational, safety, hygiene, and regulatory requirements, including fire safety, HACCP standards, labor legislation, and trade regulations.
- Develop and execute the hotel's strategic business plans, budgets, forecasts, and commercial initiatives, with a strong focus on revenue growth, profitability, and cost control.
- Monitor financial performance through effective controlling and reporting, ensuring sustainable business results and achievement of key targets.
- Collaborate closely with internal and external stakeholders to align operations with brand standards, business objectives, and guest experience strategies.
- Build and maintain strong relationships with local partners, businesses, and industry stakeholders to strengthen market presence and generate new opportunities.
- Champion a positive workplace culture that reflects the company's core values of heartfelt service, ambition, creativity, and memorable guest experiences.
- Act as the hotel's legal and operational representative, ensuring adherence to all statutory obligations and governance requirements.
- You have 5\+ years of operational leadership experience in hotels and F\&B environments, ideally across multiple properties.
- Strong understanding of financial management, with the ability to optimize P\&L and drive profitability.
- A natural leader who inspires teams and fosters collaboration, ensuring compliance with local laws and standards.
- You excel in creating exceptional guest experiences while upholding brand values.
- Your strategic vision and passion for operational excellence make you a perfect fit to lead and grow our Vienna properties.
- Public transportation allowance
- Gym membership allowance
- An extra day off on your birthday
- One complimentary in\-house experience per year
- Company drinks and team\-building events
- Employee and Family \& Friends discounts within Sircle Collection
- Complimentary daily meal
About Sircle Collection
Sircle Collection is a vibrant group of one\-of\-a\-kind hotels, restaurants and bars in Europe's most inspiring neighborhoods. From housekeeping to finance and everything in between, we believe in work that sparks real connections. Our brands include Sir Hotels, Max Brown Hotels, Park Centraal Hotels, X BANK, Seven North, The Rooftop at Sir Victor, Bar Claes, The Cover.. In everything we do, we are focused on creating singular and surprising experiences for our guests across all of our brands. Learn more at www.sirclecollection.com
Our application procedure
Interested in this vacancy? Press the application button and send us your CV immediately!
Our People \& Culture Team will contact you within 5 days.
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