General Manager

\*General Manager — Kilians Lodge Hotel Ltd\*\*

\- Manage day\-to\-day operations of the business, ensuring smooth, efficient, and profitable performance
\- Lead, supervise, and develop staff to deliver exceptional customer service and consistent product quality
\- Oversee inventory, ordering, and supplier relationships to maintain stock levels and control costs
\- Coordinate workflow for front\-of\-house and back\-of\-house teams, scheduling and delegating tasks as needed
\- Monitor cash handling, banking, and retail financials; implement corrective actions as necessary
\- Ensure compliance with health, safety, and food hygiene regulations, and uphold quality standards
\- Drive marketing and promotions, manage reservations (if applicable), and enhance guest experience
\- Analyse sales data, identify trends, and implement improvements to increase revenue and efficiency
\- Manage maintenance and facility needs, equipment upkeep, and safety inspections
\- Resolve customer issues promptly and professionally; foster a positive workplace culture
\- Collaborate with owner/leadership on budgeting, forecasting, and strategic planning

\*\*Requirements / Skills:\*\*
\- \*\*Leadership \& team management\*\*: proven track record in supervising diverse staff, training, and performance management
\- \*\*Operations expertise\*\*: strong ability to oversee all daily activities, from ordering to service delivery
\- \*\*Financial acumen\*\*: experience with budgeting, cost control, and basic P\&L knowledge
\- \*\*Customer service orientation\*\*: commitment to high standards and guest satisfaction
\- \*\*Problem\-solving mindset\*\*: calm under pressure with effective decision\-making
\- \*\*Communication\*\*: clear, positive communication with staff, suppliers, and customers
\- \*\*Adaptability\*\*: ability to manage changing demands and busy peak periods
\- \*\*Experience\*\*: previous general manager, operations manager, or restaurant/hospitality leadership role preferred
\- \*\*Availability\*\*: flexibility to work varied shifts, including weekends and holidays as needed

\*\*What we offer:\*\*
\- Competitive salary and performance\-based incentives
\- A dynamic, supportive team environment
\- Opportunity to lead a well\-established operation

How to apply:
\- Please send your CV and a brief cover letter outlining your relevant leadership and operations experience to office@kilianslodge.com.
\- Optional: references from previous employers.

Pay: €50,000\.00\-€60,000\.00 per year

Work Location: In person

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