General Manager

We're looking for a motivated and enthusiastic hospitality leader to head up our fantastic team at our Otley venue.

Job Purpose

Ensure that the venue is operating effectively and efficiently, with all employees fulfilling their required duties.

Key responsibilities and accountabilities

• Oversee resourcing alongside the management team


• Planning and implementing strategies to attract customers


• Monitoring rotas to ensure adequate resource is allocated within budget, and where over resourced, highlight with management team


• Overseeing the running of the shifts, making sure the best quality of service available to the customer


• Track the progress of weekly, monthly, quarterly and annual objectives


• Ensure stock that is delivered is utilised following the guidance of the operations manager


• Overseeing bookings and upkeep of Inn rooms


• Discuss evaluation of employee performance and identify hiring and training needs


• Supervise and motivate staff to perform at their very best


• Coach and support the kitchen and bar team


• Monitor retail operating costs, budgets and resources


• Support Implementation of Training programs and techniques to help develop the team


• Communicate with various areas of the business


• Analyse consumer behaviour and adjust product positioning


• Handle complaints from customers


• Research emerging products and use information to discuss with the Director of Bar Operations (DOBO) and the Operation Manager.


• Create reports, analyse and interpret retail data such as revenues, expenses and competition


• Conduct regular audits to ensure the bars are clean and well set up


• Make sure all employees adhere to company policies and guidelines


• Act as our venue representative and set an example for our staff


• Oversee the overall functioning of the business and highlight parts that need flexing/adjusting


• Monitor posts on the venue social media to generate business and a following


• Keep up to date with licensing legislation (including challenge 25 policy and Ask for Angela) and ensure employees follow, taking overall responsibility for the premises


• Ensure cellars are maintained with a high standard of hygiene


• Proactive stance on health and safety in the work place, ensuring all is in line with health and safety standards


• Ensure monitoring and managing losses and employee performance to drive profitability


• Highlight any issues with equipment or beer to DOBO


• Ensure all events held in the venues are co\-ordinated and everybody is aware


• Ensure waste remains at a minimum on all stock and any issues are highlighted with operations manager/ DOBO


• Ensure any maintenance issues are reported immediately

Requirements and skills

• Proven experience in management in hospitality or similar position


• Experience with recruiting and performance evaluation processes


• Customer service experience


• Good math skills with the ability to create and analyse reports, spreadsheets and sales statistics


• Leadership and organisational abilities


• Communication skills


• Problem\-solving attitude


• Flexibility to work in shifts


• Maximise the potential of the event spaces

Job Type: Full\-time, 40 hours

Benefits:

• Discounted or free food


• Company pension

Job Type: Full\-time

Pay: From £35,000\.00 per year

Benefits:

• Company pension


• Discounted or free food

Ability to commute/relocate:

• Otley LS21 1BQ: reliably commute or plan to relocate before starting work (required)

Experience:

• Bar management: 2 years (required)

Licence/Certification:

• Personal Licence (preferred)

Work Location: In person

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