General Manager

Job Title: Store Manager \- SpudBros Express

Location: Lothian Road

Reports To: Owner, Head of OPS

Type: Full\-Time 40\-45h TBD

Start Date : 16 June in Liverpool for Training and Onboarding

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Who We Are

SpudBros Express is not your average potato shop. We’re a fast\-growing QSR concept bringing loaded comfort food with premium flair to high streets across the UK \- and soon, internationally. We’re building more than a brand \- we’re building a movement.

We’re searching for a Store Manager who can take ownership, lead vibrant teams, and deliver best\-in\-class guest experiences every single day. If you’re ready to build your own winning culture while playing a key part in a brand that’s scaling fast, this is your moment.

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The Role

As a Store Manager at SpudBros Express, you're not just running a store \- you’re running a business. You’ll lead a high\-performing team, deliver consistently excellent guest experiences, and bring our bold food vision to life every single day.

We’re looking for a hands\-on leader who can drive results, coach from the front, and make SpudBros Express the go\-to comfort food spot in your city.

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What You’ll Do

1\. Lead the Team

● Recruit, train, and develop a strong team of Shift Leaders and Crew.

● Conduct regular 1:1s, performance reviews, and team huddles to build engagement and accountability.

● Create a positive, productive store culture that reflects our brand values.

2\. Drive Performance

● Take ownership of store\-level KPIs: sales, labour %, COGS, and NPS.

● Use our tools (POS, Connecteam, training modules) to manage operations and improve results.

● Deliver smooth, fast, and friendly service \- especially during peak times.

3\. Operational Execution

● Ensure your store runs like clockwork \- from food prep and service speed to cleanliness and stock.

● Implement company standards, daily checklists, and weekly audits.

● Handle scheduling, ordering, health \& safety, and compliance.

4\. Be a Brand Ambassador

● Lead by example on shift \- especially during pressure moments.

● Engage with local marketing efforts and community outreach.

● Represent SpudBros Express in a way that makes guests want to come back (and bring friends).

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What You’ll Bring

● 5\+ years of store or department management in QSR, hospitality, or retail

● Great with people \- whether coaching, resolving conflict, or motivating a team

● Confident managing KPIs and using data to make decisions

● Cool under pressure, highly organised, and solutions\-focused

● Familiar with POS systems, scheduling platforms, and compliance basics

● Proud to be on shift, hands\-on, and guest\-first

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Why Join Us

● Competitive salary \+ quarterly bonus

● A clear path for progression (Area Manager potential within 12–18 months)

● Full training and ongoing coaching

● Be part of a fast\-growing brand making serious moves in the UK food scene

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Ready to Help Shape the Future of SpudBros Express?

Send your CV and a short note on why you’d crush this role.

Pay: From £30,000\.00 per year

Benefits:

• Company events


• Company pension


• Discounted or free food


• Employee discount

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