General Manager

Overview

An exciting opportunity has popped up at The Stump which is run by Baz \& Fred. The Stump has become a massive success and is seen as one of the ‘go\-to’ establishments of the Cotswolds. The pub is well known for legendary pizzas and outstanding Italian dishes, great pints, with roaring fires, a welcoming atmosphere and twelve stylish rooms, including two luxury cottage suites. The Stump is the perfect spot for a lively evening, from a pint of DEYA, a game of pool or a relaxing dinner. With Russells Barn offering a private event space with its own bar, ideal for birthdays or pre \& post\-wedding celebrations.

Our team is our family, and we are immensely proud of our working culture here. We are looking for someone as passionate and as driven as we are to manage the pub and join the Baz \& Fred team. We are looking for a motivated leader that thrives in a fast\-paced environment and is dedicated to ensuring all customers receive the best experience while dining at the pub. You will play a vital role in leading the team and ensuring the business runs smoothly while maintaining the high standards that have already been set.

Responsibilities

• Oversee all aspects of the pub, rooms \& barn operations.


• Demonstrate excellent levels of customer service.


• Be financially aware of decisions made and how this affects the P\&L.


• Manage and motivate all departments, ensuring effective teamwork and communication.


• Manage the performance of the team, delivering training and role modelling to achieve those standards.


• Be responsible for the environment and facilities ensuring they are in line with customer expectation and are in excellent working order.


• Promote and drive brand awareness, reputation, and commercial viability.


• Work closely with the Reservations Team to manage the accommodation experience from start to finish.


• Foster a positive working environment that encourages team collaboration and development.


• Smart rotas, create \& manage rotas that optimise staffing levels, ensure operational efficiency and support employee wellbeing.


• Recruitment, manage the end\-to\-end recruitment process, including job adverts, interviews and offer letters. Ensuring compliance with employment laws.


• Ensure that the business is compliant with all Health \& Safety legislation.

• Proven experience in a General Manager role within the hospitality sector.


• Strong knowledge of food and beverage practices.


• Excellent team management skills with the ability to motivate and inspire staff.


• Exceptional organisational skills with attention to detail in all aspects of operations.


• Strong interpersonal skills to effectively communicate with employees and customers alike.


• Ability to work flexible hours, including regular evening and weekend working.


• Knowledge on accommodation \& revenue management.


• Strong leadership skills with the ability to supervise teams effectively


• Demonstrable experience in team management, sales management, and merchandising strategies


• Time management skills with a focus on achieving targets within deadlines


• Ability to adapt quickly to changing priorities and organisational needs

Work Location: In person

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