Furniture Planner - Inverness
"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.
A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself."
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Candidate profile (text) \- Default language Join Us as a Remote / Field\-Based Furniture Planner – Inverness
Ready to Shape the Future of IKEA in Inverness?
At IKEA, we’re on a mission to create a better everyday life for the many people. This is your chance to be part of that journey by bringing our world\-class home furnishing solutions directly to customers who don’t live near a store.
As a Remote Furniture/Home Planner, you’ll enjoy the freedom to manage your own schedule, meet customers in their homes, and help them design spaces that truly reflect their lives. This isn’t just a job—it’s an opportunity to combine creativity, autonomy, and purpose with the backing of one of the most loved brands in the world.
ABOUT THE ROLE:
We’re looking for passionate individuals who love design and thrive on creating exceptional customer experiences. In this role, you will:
- Manage and follow up on appointments
- Visit customers’ homes to plan and design kitchens, bedrooms, and bathrooms
- Guide customers through the full journey—from first contact to delivery and installation
- Achieve a KPI target AND conversion from appointment to sale
WHAT YOU NEED TO HAVE:
- Strong customer focus and ability to actively listen and provide solutions
- Experience in sales and design planning (kitchens, bedrooms, bathrooms preferred)
- Ability to manage your own diary and work independently
- Comfortable achieving KPIs and driving sales conversions
- High numeracy and ability to use digital tools and systems
- Passion for home furnishing trends and sustainable solutions
- Book and manage customer appointments and follow up on requests
- Visit customers’ homes to provide design and planning support
- Showcase IKEA’s range and create tailored solutions
- Convert appointments into successful sales
- Stay updated on trends and customer needs to offer relevant solutions
- Collaborate with in\-store teams for support when needed
WHAT WE OFFER
- Starting salary from £30,000 plus car or car allowance
- 39 hours per week, 5 days out of 7, including evenings \& weekends
- Permanent contract
- 2 weeks of training in store upon joining
- Mandatory background checks, including medical history
- Hold a valid driving licence for 2\+ years
Our co\-workers bring unique ideas and talents to work every day. We offer a variety of benefits to suit their and their family’s everyday needs. Discover the wonderful IKEA experience and the many reasons to become one of our co\-workers: Good reasons to become one of our co\-workers – IKEA.
WHAT YOU NEED TO KNOW:
Attach an updated CV with your application
Virtual interview with hiring manager (Pre\-Work Task to Prepare)
Face\-to\-face interview with recruiting/hiring manager
We are unable to accept applications via email—please apply online as soon as possible. For advice or support, email emma.jones4@ingka.ikea.com.
We Care for the People
It takes diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life to join us, where we feel valued for our uniqueness and recognized for our diverse talents.
Team vision (text) We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!
Why you will love us
From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home\-furnishing products and solutions, made with care for our planet, reaching millions of customers.
At the heart of our business, are our wonderful co\-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together.
Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.
What we all have in common
- Living our values
- Being your unique self, while respecting and including others
- A passion for home furnishing
- Performing \& delivering while learning \& developing
- Having fun!
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