Fundraising Operations Support Officer (Maternity Cover)

Job Overview

We are actively recruiting for a maternity cover to our Fundraising Operations Support Officer position to provide a comprehensive operational and administrative support service to the Community Fundraising team. As the Fundraising Operations Support Officer, you will play a key role in providing a comprehensive operational and administrative support services and establishing and maintaining effective communication with all regional fundraising teams and other functions of IRUK

The dynamic team develop and implement strategies to increase the funding income of Islamic Relief through a range of fundraising initiatives and through acquisition and retention supporters.

Based from our Waterloo Office, London (with hybrid working) this role offers the opportunity to make a tangible difference with supporting the regional fundraising activities, projects and partnerships to ensure maximum income is received.

Responsibilities

• Provide day\-to\-day operational and administrative support to the Community Fundraising team


• Coordinate logistics (travel, accommodation, meetings, events, and away days)


• Manage financial admin including invoices, expenses, and monitoring income/expenditure


• Maintain calendars, planners, and ensure fundraising activities are well tracked


• Support campaign delivery (materials distribution, assets, presentations, proposals)


• Liaise with internal teams, external partners, vendors, and stakeholders


• Manage correspondence, meeting notes, and follow up on key actions


• Collate, analyse, and report on fundraising data and performance


• Maintain accurate records, databases, and stock of materials/merchandise


• Contribute to process improvements, reporting, and overall team efficiency

• Degree level qualifications or equivalent


• Proven experience in working in a similar role managing day\-to\-day administrative and operational tasks


• Experience planning, prioritising and working to tight timescales on various projects


• Experience of setting up and maintaining management information and data retrieval systems and CRM databases such as Raisers Edge


• Experience of diary and correspondence management and maintaining financial records


• Experience using project management tools such as Asana or Trello


• Experience supporting a large, widespread and remote team with a strong initiative and the ability to understand departmental needs and move forward with them


• Excellent organisational skills


• Strong communication skills, written and verbal with high levels of computer literacy


• Knowledge and understanding of using relationship management database software and collating data and producing reports


• Work effectively on own initiative and as part of a team, without close supervision


• Strong motivation and empathy towards the aims and objective of the organisation


• Numerical skills, the ability to work accurately under pressure and pay attention to detail


• Able to demonstrate a consistent approach to others with confidence and integrity

Benefits:

• Company events


• Company pension


• Cycle to work scheme


• Store discount


• Work from home

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