Fulfilment Manager

Fulfilment Manager

Tonbridge, Kent

£45,000 + Excellent Benefits

We’re recruiting for an experienced Fulfilment Manager to join a
fast growing, values led consumer business at an exciting stage
of its growth. This is a hands on leadership role where you’ll
take responsibility for the day-to-day performance of the
fulfilment operation, leading and developing a team to deliver
excellent productivity, quality and customer service.

The Role

You’ll be responsible for:

• Leading, motivating and developing the fulfilment team


• Managing daily fulfilment, dispatch and order processes


• Planning staffing levels and resources to meet operational

• Setting and monitoring KPIs, productivity and quality


• Identifying and implementing process improvements


• Creating and maintaining SOPs and work instructions


• Working closely with Operations, Supply Chain and Technology

• Managing performance, absence, recruitment and employee

• Championing excellent Health & Safety standards


• Supporting the continued growth and development of the site

We’re looking for an experienced Fulfilment, Warehouse or
Dispatch Manager who is comfortable working in a fast-paced,
hands-on environment.

You’ll ideally have:

• Previous experience managing a fulfilment or dispatch operation


• Experience within B2C, FMCG or a similar fast-moving

• Strong people-management and leadership skills


• Confidence using cloud-based systems and technology


• Excellent problem-solving and organisational skills


• The ability to manage competing priorities and make decisions

• A genuine interest in continuous improvement and developing

What's On Offer?

• 33 days holiday including bank holidays


• Healthcare cash plan & Employee Assistance Programme


• Quarterly wellbeing allowance


• Volunteer day


• Enhanced parental leave


• Paid fertility leave


• Employee share scheme


• Pension


• Opportunity to join a rapidly growing, Series-B funded business

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