Fulfilment & Customer Services Manager

Job Summary

Flexible 4–5 Day Week \| Worcestershire

Holloways is seeking an experienced and highly organised Fulfilment \& Customer Services Manager to oversee our order processing, supplier fulfilment, customer service operations and day\-to\-day team coordination.

This is a senior role requiring a calm, analytical, and detail\-focused individual who can ensure smooth operational performance while maintaining excellent customer relationships.

The Role

You will take ownership of the customer journey from order placement through to fulfilment, working closely with sales staff, suppliers, customers and delivery teams to ensure orders are processed accurately and efficiently.

You will also manage customer service issues that arise during and after delivery, resolving concerns professionally and effectively while maintaining our high standards of customer care.

The role includes managing a small team and working closely with colleagues across sales, accounts, administration and delivery.

Key Responsibilities

• Oversee customer orders from input through to fulfilment.


• Coordinate supplier orders and manage supplier relationships.


• Handle and resolve pre and post\-delivery customer service issues.


• Lead and support a small operational team.


• Liaise closely with accounts, delivery and other internal departments.


• Monitor pricing, margins, and order accuracy.


• Investigate and resolve discrepancies in sales orders and fulfilment processes.


• Identify opportunities to improve systems, processes, and operational efficiency.


• Support the continued development of customer service standards.


• Report directly to the business owners and general office management.

We are looking for someone who combines strong operational experience with excellent people skills and meticulous attention to detail.

You will have:

• Previous experience in business operations and customer service management.


• Strong numerical and analytical skills, with confidence working with pricing and commercial data.


• Excellent attention to detail.


• A methodical and investigative approach to problem\-solving.


• Strong IT and systems skills, with the confidence to improve and develop operational processes.


• A calm, professional, and diplomatic approach to customer service.


• Experience managing or supervising a small team.


• The ability to prioritise effectively and work independently.


• An accounts background would be advantageous.

The role can be undertaken over 4 or 5 days per week, depending on experience and preference. Flexible working hours can be considered, making this an excellent opportunity for someone seeking a senior role with flexibility.

What We Offer

• Salary c.£32,000 pro rata, depending on experience.


• A varied and rewarding senior role in a beautiful part of the world.


• Flexible working arrangements.


• A supportive team environment.


• Generous staff discount.


• The opportunity to make a meaningful impact on operational efficiency and customer experience.

Send your CV and a great covering to Sara Griffin, HR \& Finance Manager, at recruitment@holloways.co.uk

Pay: £32,000\.00 per year

Benefits:

• Company events


• Discounted or free food


• Employee discount


• Free parking


• On\-site parking


• Store discount

This listing is from indeed. View original listing ↗