Front Office Manager
Overview:
The Mespil Hotel has an exciting opportunity for a Front Office Manager to join our dynamic Front Office team. This is a pivotal role requiring a highly motivated, proactive, and guest\-focused individual. The successful candidate will ensure the smooth and efficient running of the front desk and overall guest experience.
Key Responsibilities:
Front Office Operations:
l Manage the daily operations of the Front Office to ensure efficiency and excellence.
l Maintain high standards of customer satisfaction at all times.
l Prepare staff rosters and manage timesheets
l Ensure clear and effective communication within the Front Office and across other departments.
l Maintain consistent presentation and quality standards across the department.
l Responsible for managing PM accounts, making sure that these are kept to a minimum at all times.
l Managing and overseeing that all accounting procedures are being adhered to.
l To ensure website and rooms inventory are consistently up to date by liaising with the Reservations department
l To ensure room types are balanced.
l To work closely with reservations to ensure accurate rooms allocations and maximization of revenue.
l To liaise with Sales department in relation to corporate sales
l IT Function, liaising with Opera/PFH in relation to any issues that arise within the hotel.
l To engage with any new IT/AI practices to assist the department
People Management:
l Manage, mentor, and lead the Front Office Team to deliver exceptional service.
l Coordinate and deliver ongoing training to enhance staff skills and service levels.
l To be responsible for all training within the department, SOP's to be used, updated and signed off on a regular basis.
l To manage team performance reviews and development plans.
l Collaborate with the HR Manager to address and resolve team concerns.
Customer Service:
l Deliver efficient, warm, and professional service to all guests.
l Uphold the Mespil Hotel's core service standards and values.
l Respond to guest queries and complaints with empathy and professionalism.
l Foster a positive atmosphere for both guests and colleagues.
Health \& Safety:
l Adhere to all health, safety, and environmental protocols in the hotel.
l Promptly report any hazards, incidents, accidents, or near misses.
l Promote safe working practices and ensure team compliance with safety standards.
Other Duties:
l Participate in relevant training programmes to support personal and professional development.
l Serve on internal hotel committees as required.
l Attendance at bi\-weekly Management and HOD's meeting
l Assist with duties across departments as needed.
l Contribute to the hotel's sustainability initiatives, including reducing waste, conserving energy, and minimising water usage.
Qualifications and Skills:
l Previous experience in a management role in a similar hotel environment.
l Strong leadership and team management capabilities.
l Excellent interpersonal, customer service, and communication skills.
l Ability to manage guest complaints with professionalism and tact.
l Familiarity with health and safety legislation and hotel standards.
l Proficiency in Opera PMS is essential.
l High personal grooming and presentation standards.
Working Conditions:
l Flexibility is required, including availability to work evenings, weekends, and public holidays.
Benefits:
l Continuous training \& development opportunities
l Complimentary stays in our sister property
l Employee recognition awards and social events
l Additional days off based on length of service
l Uniform provided
l Bike to Work Scheme
l TaxSaver Commuter Ticket Scheme
l Refer\-a\-Friend Scheme
l Employee Assistance Programme (EAP) \- available to employees and their families
l Pension Scheme after 1 year service
l Health Insurance at reduced rates
l Complimentary buffet\-style meals (breakfast, lunch, dinner) in the staff canteen
l Be part of a highly engaged and supportive team in a hotel recognised as an "Outstanding Employer" by Failte Ireland for 2023, 2024, 2025 and 2026
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