Front Office Assistant

Job Ref: INT25453Branch: Mercure Telford Centre HotelLocation: Mercure Telford Centre Hotel, TelfordSalary/Benefits: £12\.71 per hourContract type: CasualHours: Part TimeShift pattern: Various shift patterns, including night shiftsHours per week: Zero Hour ContractPosted date: 22/06/2026Closing date: 24/07/2026 Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities


• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food beverage and spa


• Access to Stream \- Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing


• 24/7 access to our employee assistance programme


• Uncapped incentives to reward you for your contributions


• Staff meals on duty


• Access to hotel gym facilities


• Free staff parking

Please note, the successful candidate would be required to work some night shifts.

A day in the life of…

As a member of the Front office team, you will be the first and last point of contact for our guests, ensuring a smooth check in/out process for all. You’ll ensure the Front Office Manager is kept fully aware of any relevant feedback from guests and other departments and maximise room occupancy and use up\-selling techniques to promote hotel services and facilities. Importantly you’ll ensure constant compliance with hotel security, fire regulations and all health and safety legislation.

As an integral part of our hotels operational team, you’ll offer support to colleagues across all areas of the business to ensure a first class guest experience.

What do we need from you?

• Communication skills: You will be required to interact with guests, colleagues, and other stakeholders daily. Excellent communication skills, both verbal and written, are essential to ensure effective communication and provide excellent customer service.


• Organisational skills: You will be responsible for managing guest reservations, checking guests in and out, and ensuring the smooth flow of operations at the front desk. Good organizational skills will help you manage your workload efficiently.


• Attention to detail: Inaccurate information or mistakes in bookings can lead to unhappy guests, lost bookings, and revenue. You should be detail\-oriented to ensure that all guest information is accurate, and all bookings are processed efficiently.


• Technical skills: You’ll have basic computer skills, including proficiency in Microsoft Office, email, and internet use. Additionally, some experience with hotel management software systems such as Opera or Fidelio will be an added advantage.

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’

So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.

The Mercure Telford is ideal for business trips, offering a town centre location with easy transport links to Birmingham and Shrewsbury. The hotel includes fully\-equipped meeting spaces, while all rooms contain work desks and free Wi\-Fi. It's also perfect for leisure trips, with many local attractions nearby, including Ironbridge, The Wrekin Walk and the Royal Airforce Museum. Head to our onsite gym, swimming pool or sauna to unwind. Peckish? Grab a bite at our fantastic Iron Masters restaurant.

This hotel is perfect for business trips, with versatile meeting rooms available. All have recently been renovated and equipped with new furniture and ClickShare technology AV. There's also a large onsite car park, further making your trip stress\-free. All guests are welcome to use our fully equipped Leisure Club, which includes a swimming pool, sauna, steam room, jacuzzi and gym.

Our hotel offers a fantastic base for both international and domestic travellers, reachable in under an hour from Birmingham Airport. The hotel is well situated for those looking to explore the Shropshire Hills \- an Area of Outstanding Natural Beauty.

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