Front Office Agent

Summary
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The Front Office Agent is responsible for providing consistent excellent service to guests before arrival, upon arrival, and during their stay, from check\-in to checkout, to create memorable and tailored experiences for all guests.

What you will be doing

• Welcome and register guests expeditiously, provide information to guests as needed, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process as per hotel procedures.


• Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction.


• Resolve guest problems and complaints


• To actively upsell and cross sell hotel services and outlets.


• Communicate with other hotel departments to maintain a high level of guest satisfaction.


• Maintain an understanding of hotel history, services, facility information, and rates and packages.


• Develop and maintain positive working relationships with others and support team to reach goals.


• Assists others as needed and special projects, as necessary.

Requirements

• Diploma or Degree in Hospitality or Travel \& Tourism preferred.


• A minimum of one (1\) year experience in a front office role.


• Must possess a thorough knowledge of the hospitality industry and have sound administrative skills.


• Strong Guest Service Skills.


• Ability to communicate effectively with guests, management, and co\-workers.


• Must have a positive attitude at all times.


• Ability to work well with others in a guest and team\-focused environment.


• Good problem solving, administrative and interpersonal skills are a must.


• Knowledge in Opera is an advantage.


• Verbal and written English and Italian languages proficiency are required.

Hyatt offers a great range of benefits, including:

• 12 free nights per year of service across Hyatt Hotels worldwide


• Employee and Friends \& Family rates across Hyatt Hotels worldwide


• Complimentary meals on duty


• Continuous Learning \& Development opportunities

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