Front of House - YOR Dental, Skin and Wellness

Front of House — YOR Dental, Skin \& Wellness Clinic

*Experienced Front of House opportunity at YOR Dental, Skin \& Wellness Clinic, MediaCityUK. Help build, develop and transform our patient experience in a growing private clinic.*

Location: MediaCityUK, Salford Quays, Manchester M50 1DR
Job type: Full\-time, permanent
Salary: Competitive, dependent on experience

About us

YOR Dental, Skin \& Wellness Clinic is a private, membership\-based clinic at the heart of MediaCityUK. We bring together three pillars — Dental, Skin and Wellness — under one roof, delivering a considered, premium experience to every patient who walks through our doors. We're a small, ambitious team with big plans, and we're growing.

The role

This is not a traditional reception role, and it isn't a first step on the ladder. We're looking for a seasoned Front of House professional — ideally from a dental background — to take genuine ownership of our reception. You'll be building the diaries, developing the systems, and transforming the patient experience from first point of contact to follow\-up.

You'll be the first impression of YOR — a warm, assured presence at the door, a calm and polished voice on the phone, and a steady hand on a busy diary. Just as importantly, you'll be the person we trust to shape and elevate how our front of house runs as the clinic grows.

What you'll be doing

• Building and optimising clinician diaries in Dentally to maximise patient flow and clinical productivity


• Developing and refining front of house systems, processes and standards


• Welcoming patients and visitors with warmth, poise and genuine care


• Managing bookings, diaries and patient communications across phone, email and in person


• Handling enquiries and guiding patients through their options with clarity and discretion


• Processing payments, memberships and treatment plans


• Supporting the wider team with admin, stock and day\-to\-day clinic flow


• Keeping our reception space immaculate and on\-brand at all times


• Playing a lead role in transforming and elevating the YOR patient journey

*Experience*

• Previous experience as a receptionist in a dental practice — ideally within private or mixed practice


• Hands\-on experience using Dentally practice management software (strongly preferred)


• A strong track record in a front\-facing role


• Familiarity with dental membership plans, treatment coordination or TCO support is a distinct advantage

• Fantastic call\-handling skills — a confident, warm telephone manner and the ability to convert enquiries into booked appointments


• Exceptional people skills — perceptive, personable, and quick to build rapport with patients and colleagues alike


• Strong communication skills, both written and verbal — clear, articulate, and considered


• Highly organised and structured, with sharp attention to detail


• A genuine multi\-tasker — comfortable juggling a busy diary, phones, patients and admin without dropping the ball


• Comfortable with technology and quick to pick up new systems

• Warm, friendly and personable — the kind of presence that puts people instantly at ease


• 7\-star customer service — you don't just meet expectations, you quietly exceed them, every single time


• Well\-mannered, polished and presentable, with a professional presence that reflects the YOR brand


• Works well with management — collaborative, open to feedback, and comfortable in a close leadership relationship


• Thinks ahead and takes initiative — spots what needs doing before being asked, and acts on it


• Self\-directed and dependable — doesn't require constant supervision, delivers consistently


• A builder's mindset — sees how things could be better and takes ownership of making it happen


• Calm under pressure, discreet, and trustworthy

We hire for fit with our seven values: Integrity, Gratitude, Energy, Togetherness, Yield Excellence, Opportunities and Respect. If these resonate, you'll feel at home here.

What we offer

• A supportive, close\-knit team culture


• Ongoing training and development


• Real scope to shape the role and the department as YOR grows


• Staff benefits across our Dental, Skin and Wellness services


• A beautiful workplace at MediaCityUK, right by the waterfront

Please send your CV and a short covering note telling us why YOR to pm@yordental.co.uk

We review applications on a rolling basis, so early applications are encouraged.

Pay: From £25,420\.00 per year

Benefits:

• Company events


• Company pension


• Employee discount


• Free parking


• On\-site parking

• Dental receptionist: 1 year (preferred)

This listing is from Indeed. View original listing ↗