Front of House Supervisor

Front of House Supervisor / Team Leader

Hours: Full\-time, mainly daytime shifts with limited evening work
Salary: Competitive, based on experience

We are looking for a confident, positive and hands\-on Front of House Supervisor to join our team at Wakehurst.

This is a great opportunity for someone who enjoys working with people, leading from the front and being part of building a strong, supportive team. We are looking for someone who wants to make a real difference — not just by delivering great service, but by helping create a workplace where the team feel supported, motivated and proud of what they do.

You will be helping to lead the day\-to\-day running of a busy café and visitor attraction catering environment, supporting the team during service, keeping standards high and making sure our customers have a brilliant experience.

This is a hands\-on role, so we are looking for someone who is happy to get stuck in, bring energy to the team and help keep things running smoothly during busy periods.

What you will be doing:

• Leading and supporting the front of house team during shifts


• Helping to create a positive, friendly and motivated team culture


• Being a key point of contact during service and helping make decisions in a fast\-paced environment


• Delivering excellent customer service and supporting the team to do the same


• Handling customer queries and resolving issues confidently and professionally


• Supporting till operations, cash handling and end\-of\-day cashing up


• Helping with stock control, ordering and deliveries


• Maintaining high standards of cleanliness, presentation and compliance


• Training, coaching and encouraging team members to develop their skills


• Bringing ideas and energy to help improve the way we work

What we are looking for:

• Previous experience in a supervisory or team leader role within hospitality


• Someone who enjoys working as part of a team and supporting others


• Strong communication and leadership skills


• A calm, organised approach during busy periods


• A proactive, hands\-on attitude


• Reliability, punctuality and a strong work ethic


• A genuine passion for great customer service


• Someone who wants to be part of building something positive at Wakehurst

This is a fantastic opportunity for someone looking to take the next step in their hospitality career within a unique environment, surrounded by a supportive team and a brilliant customer base.

If you enjoy leading from the front, bringing people together and making a difference every day, we would love to hear from you.

Job Types: Full\-time, Permanent

Pay: £13\.50\-£14\.50 per hour

Benefits:

• Company pension


• Discounted or free food


• Employee discount


• On\-site parking

Work Location: In person

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