Front of House

Front of House Team Member

London

Pareto FM

Full\-Time

Competitive Salary \+ Benefits

Pareto FM is looking for a professional, approachable, and customer\-focused Front of House Team Member to join one of our client sites.

This is a key front\-facing role where you’ll be responsible for creating a welcoming, professional experience for all visitors, tenants, contractors, and colleagues while supporting the smooth day\-to\-day running of the workplace.

If you enjoy working with people, thrive in a busy environment, and take pride in delivering excellent service, this could be a great opportunity for you.

The Role
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As a Front of House Team Member, you’ll act as the face of the workplace — providing a warm welcome, managing front desk operations, and supporting workplace services and administration.

This is a varied role combining customer service, coordination, administration, and operational support, ideal for someone who enjoys multitasking and working as part of a wider team.

Key Responsibilities
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Front of House \& Reception

• Act as the first point of contact for tenants, visitors, and contractors


• Deliver a professional, welcoming, and customer\-focused experience at all times


• Manage visitor sign\-in procedures and issue passes where required


• Handle incoming calls, emails, and general enquiries efficiently


• Respond to staff requests, queries, and workplace issues in a timely manner


• Manage internal systems including:

+ Meeting room bookings
+ Visitor bookings
+ Access passes
+ Loading bay and delivery permits

• Support with the setup and coordination of evening events when required

Administration \& Workplace Support

• Carry out general administrative duties and maintain accurate records


• Log incidents and maintain site documentation


• Support facilities administration, reports, and compliance paperwork


• Assist the Workplace Manager with ad\-hoc tasks and operational support


• Participate in an on\-call rota if required

What We’re Looking For
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Essential

• Strong customer service and communication skills


• Calm, professional, and proactive approach in customer\-facing environments


• Good organisational skills and attention to detail


• Flexible approach to supporting events outside normal working hours where required


• Basic IT skills including email and Microsoft Office

Desirable

• Previous experience within front of house, reception, facilities, or security roles


• Knowledge of Health \& Safety or building security procedures


• Experience working within a 5\-star customer service environment

About You
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• Professional, friendly, and well\-presented


• Reliable, trustworthy, and security\-conscious


• Confident communicator with a positive attitude


• Solutions\-focused with strong attention to detail


• Comfortable working independently and as part of a wider team

Why Join Pareto FM?
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• Opportunity to work within a professional and supportive environment


• Varied role with exposure to workplace operations and events


• Strong team culture and ongoing support


• Opportunity to develop within a growing FM business


• A role where customer experience genuinely matters

This listing is from indeed. View original listing ↗