Front of House Manager

A FOH Manager supervises the entire staff of a restaurant, including Cleaners and the front of house staff, including Servers, Bartenders and Hosts. A FOH Manager makes sure they are properly trained for the specific dining establishment. They also ensure safety in the environment for both the staff and the customers. They are in charge of monitoring food quality and making sure that all restaurant staff are compliant with relevant laws. In addition, they must be able to provide excellent customer service so that the customers’ needs are promptly met and guests have an outstanding customer experience. FOH Managers are also responsible for administrative tasks, scheduling and inventory management.

FOH Manager skills and qualifications

• Ability to remain calm under pressure


• Should be dependable and reliable


• Business management skills


• Exceptional organisational and leadership skills


• Knowledge of food production


• Ability to work well with others with excellent interpersonal and communications skills


• Knowledge of computers and industry technology


• Ability to work flexible hours, including nights and weekends


• Basic understanding of food preparation

Hands\-on experience plays a large role in determining a candidate’s qualifications for this position. A FOH Manager should have experience managing a team in some capacity and have experience in previous restaurant jobs.

To summarise:

A front\-of\-house manager is responsible for the customer\-facing aspects of the restaurant, and their duties include:

• Customer service: Welcoming customers, providing advice, and ensuring a high level of service


• Staff management: Recruiting, training, and supervising staff, and ensuring they follow health and safety regulations


• Organisation: Monitoring staff schedules, inventories, and the restaurant's operation


• Problem\-solving: Handling customer complaints and conflicts among staff


• Communication: Communicating with staff and customers


• Reservations: Working with hosts and waiting staff to secure reservations


• Financial data: Reviewing financial data to determine the restaurant's profitability


• Special events: Planning and overseeing


• Supplies: Ordering ingredients and supplies from vendors


• Epos systems: Ensuring staff balance the epos at the start and end of each day


• New staff: Working with the restaurant manager to hire new staff

Salary Dependent on Experience

Pay: £28,000\.00\-£40,000\.00 per year

Benefits:

• Company events


• Discounted or free food


• Employee discount


• Free parking


• On\-site parking

This listing is from indeed. View original listing ↗