Front of House Manager / General Manager

General Manager / Front of House Manager

Commercial Property / Flexible Office Space

Location: Bristol

Salary: Competitive, to be confirmed, plus excellent benefits

Job Type: Full\-time, permanent

The Opportunity

We are seeking a dynamic, service\-led General Manager / Front of House Manager to take full ownership of a flagship flexible office site in Bristol. This is a high\-profile, fast\-paced role suited to a confident leader who can deliver exceptional client service, maintain outstanding, premium site standards and create a welcoming, professional experience for occupiers and visitors.

You will lead day\-to\-day operations, support client retention, oversee the front\-of\-house experience and work closely with internal teams, suppliers and clients to ensure the site operates smoothly and commercially.

Key Responsibilities

As General Manager / Front of House Manager, you will act as the key link between the operations team, on\-site staff, clients and suppliers. Your responsibilities will include:

Operational Management and Client Retention

· Build strong relationships with existing clients to support retention, satisfaction and renewals.

· Oversee the full customer journey, including onboarding, IT setup, offboarding and dilapidation inspections.

· Handle escalated queries or complaints professionally, ensuring feedback is recorded and acted upon.

· Identify opportunities to generate additional revenue through meeting rooms, events and enhanced client services.

· Host events on behalf of the company or its clients

· Conduct viewings for new or potential customers

Front of House, Reception and Guest Experience

· Lead by example and support the Front of House team to deliver a consistently professional welcome.

· Ensure all visitors, customers and occupiers receive a seamless, high\-quality service experience.

· Oversee meeting room bookings, including room setup, presentation standards and AV requirements.

· Manage telephone enquiries and messages when required, maintaining a polished first impression.

Team Leadership and People Management

· Lead, motivate and manage the on\-site team, ensuring appropriate cover and high performance.

· Conduct regular one\-to\-ones, support development and address performance, disciplinary or grievance matters where required.

· Take ownership of recruitment, including first\-stage interviews, onboarding and training.

· Promote a positive culture that reflects company values and supports continuous improvement.

Building, Supplier and Compliance Management

· Maintain high site presentation standards through regular reviews and close liaison with the Building Manager.

· Manage key supplier relationships to ensure service levels are met and value is delivered.

· Source new suppliers where required and support the smooth running of site operations.

· Take overall responsibility for health and safety compliance, including staff training and annual document reviews.

Administration and Helpdesk

· Manage the central helpdesk, ensuring issues are resolved quickly, professionally and with empathy.

· Oversee stock control, ordering and monthly bill run checks in partnership with the Finance team.

· Manage ad\-hoc projects for the site as required.

About You

We are looking for a proactive, polished and commercially aware manager who thrives in a customer\-facing environment and takes pride in delivering excellent service.

· Proven experience in a customer\-facing management role, ideally with front of house or commercial responsibility.

· Strong experience leading, motivating and developing a team.

· Excellent organisation skills, attention to detail and ability to prioritise effectively.

· Confident communication and leadership skills, with the ability to adapt to different situations.

· Experience within commercial property, serviced offices or flexible workspace is highly desirable.

Key Behaviours

· A genuine drive to raise standards and continuously improve.

· A proactive problem\-solver who takes ownership of challenges.

· Confident, approachable and professional at all times.

· Client\-facing, with meticulous attention to personal presentation and site standards.

· Calm and efficient under pressure, with the ability to manage a high volume of work.

Benefits

· Enhanced holiday plus bank holidays

· Birthday leave

· Company pension scheme

· Uniform allowance

· Excellent training and career development opportunities

Apply Now

If you are a passionate, service\-led leader looking for a challenging and rewarding role, we would love to hear from you. Please apply with your CV to be considered.

Pay: £35,000\.00\-£40,000\.00 per year

Benefits:

• Company pension

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