Front of House Manager
About The Fishpond
The Fishpond is a busy and vibrant hospitality venue in the heart of Matlock Bath. We are looking for an experienced and confident Front of House Manager to take responsibility for the smooth running of our front of house operation and help lead our team.
This is a hands\-on management role for someone who understands the realities of a busy hospitality business and is confident managing both people and service.
The Role
As Front of House Manager, you will play a key role in the day\-to\-day running of The Fishpond. You will lead and support the front of house team, maintain high standards of service, oversee busy shifts and ensure the bar and restaurant operation runs efficiently.
You will need to be comfortable getting stuck in wherever required, whether that's managing a busy service, supporting the bar team, dealing with customers, overseeing the cellar or helping resolve issues during a demanding shift.
Hours will vary depending on business needs, seasonal demand, events and trading levels, but the role will offer a minimum of 30 hours per week.
Weekend availability is essential.
Key Responsibilities
- Managing and leading the front of house team during service
- Ensuring consistently high standards of customer service
- Overseeing the smooth running of both bar and restaurant operations
- Briefing, supporting and motivating team members
- Delegating tasks and managing staff effectively throughout each shift
- Leading by example and remaining hands\-on during busy periods
- Managing customer queries, feedback and complaints professionally
- Ensuring the bar is fully stocked and appropriately prepared for service
- Taking responsibility for cellar organisation, stock rotation and cellar standards
- Monitoring stock levels and communicating ordering requirements
- Ensuring licensing, health \& safety, food hygiene and company procedures are followed
- Supporting staff training and development
- Assisting with opening and closing procedures
- Helping maintain cleanliness, presentation and operational standards throughout the venue
- Working closely with the wider management team to achieve business objectives
To be considered for this role, you must have previous experience in all of the following areas:
- Bar experience
- Restaurant experience
- Leadership/management experience
- Cellar experience
The Ideal Candidate
We're looking for someone who is:
- A confident and experienced hospitality professional
- A natural leader who can motivate and manage a team
- Hands\-on and willing to lead from the front
- Calm and organised under pressure
- Customer\-focused with excellent communication skills
- Confident making decisions and dealing with problems independently
- Highly organised with good attention to detail
- Reliable, professional and flexible
- Comfortable working evenings, weekends and bank holidays
- Available to work weekends as an essential requirement of the role
- Minimum 30 hours per week
- Variable hours based on business needs and trading levels
- A hands\-on management role within a busy and established hospitality venue
- A varied and fast\-paced working environment
- The opportunity to lead and develop a hospitality team
- Support from the wider management team
- Competitive salary/hourly rate depending on experience
Apply now to join the team at The Fishpond, Matlock Bath.
Job Types: Full\-time, Permanent
Pay: Up to £15\.50 per hour
Expected hours: 30\.0 – 48\.0 per week
Ability to commute/relocate:
- Matlock DE4 3NR: reliably commute or plan to relocate before starting work (required)
This listing is from Indeed. View original listing ↗