Front of House Lead

Job Description
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To assist in the management of the restaurant and employees, deputizing in the absence of the respective management team.

Job Responsibilities
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• In conjunction with the management team, coordinate all staff requirements and rota’s for all vital duties, under your remit.


• Resolve customer complaints regarding food service.


• Train employees in food preparation, and in service, sanitation, and safety procedures.


• Observe and evaluate workers and work procedures to ensure quality standards and service.


• Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.


• Perform personnel actions, such as hiring and exiting employees, providing employee orientation \& training, and conducting supervisory schedules and timesheets.


• Set up and clear up of events and functions, \& provision of employee cover


• To implement and maintain the highest standards in food hygiene, service \& presentation (HACCP \& Health \& Safety Legislation)


• To own the service of food and drink at each service point during service.


• Be always customer\-focused and conduct the service in a friendly and professional manner.


• Assist with service within the Department as requested, including front of house duties during busy periods.


• Advise management of any recommendations to style of service, menus, etc. to ensure that the department's operation stays driven and current in its approach.


• Maintain an inventory of light equipment, including crockery. Assist with the monthly stock take.


• Undertake training to enhance and improve personal skills and knowledge.


• Handling cash transactions and ensuring the accurate cash handling procedures are followed in accordance with company procedure


• Maintain personal hygiene and appearance to a high standard


• Comply and assist in the promotion and implementation of the company’s policies and procedures.


• use appropriate corporate tools to drive engagement

Qualifications
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• Ability to lead, empower and form working relationships with team members


• Use of IT packages such as Word, Excel, stock ordering packages etc


• A keen interest in food and service.


• Excellent communication and customer service skills.


• Flexibility regarding shifts and weekend work and ability to work on own initiative.


• Solid understanding of Food Hygiene including HACCP.


• Financial understanding of food and labor


• Dedication and self\-motivation


• Good timekeeping


• Courteous manner


• Previous management experience


• Two years’ experience in a catering environment

About Aramark
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Northern Europe \- Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

Northern Europe \- About Aramark

Aramark is a leading service and solutions provider in Northern Europe. We proudly support clients, partners and customers in food, facilities management, property services, and retail solutions. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you’re pursuing — a new challenge, a sense of belonging, or just a great place to work — our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com

All applications will be treated in the strictest confidence. Aramark Northern Europe is an equal opportunities employer.

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