Front Desk & Patient Experience Coordinator

Front Desk and Patient Experience Coordinator

Front Desk ensure a seamless and quality customer experience for patients. They manage the diary, greet guests, assist in resolving any customer patient issues or complaints. Front Desk team members are also responsible for overseeing teams and working alongside other members of the team with tasks to ensure the smooth running of the patient journey.

About the role

This is an exciting opportunity to join a fantastic team in Dublin South city centre as a Dental front desk and patient experience coordinator. Your role will be to welcome, facilitate the patient journey pre and post appointment.

Responsibilities

\- Meet and Greet patients

\- Ensure the diary is managed efficiently (book and confirm attendance)

\- Receiving calls and in person enquiries for new patients and treatment enquiries and converting them into appointments.

\- Ensuring all pre appointment paperwork is provided and added to patient notes.

\- Provide information on what patients can expect on the day of their appointment.

\- Provide a warm welcome to patients and reassurance if required.

\- Respond quickly, sympathetically, and efficiently to any patient concerns

\- Adhering to all health and safety requirements

\- Supporting colleagues and other team members.

\- Liaising with the team and providing any relevant information that is critical to delivering a great patient experience.

\- Ensuring that post appointment, all task are completed such as payments, follow ups and requesting feedback and encouraging testimonials.

\- Create and maintain office correspondence, including letters, emails and memos.

\- Manage insurance claims (confirm cover and process claims).

\- Quality assurance systems and audits. Contribution to team meetings to provide constructive feedback and trouble shoot any issues or upcoming obstacles.

Location \& commitments:

\- Permanent, full\-time based in Ballsbridge/Dublin 4 (4 days per week)

\- Flexible shifts and hours, including evenings (1 per week)

\- Occasional overtime and holiday cover

Candidate Essential requirements*:*

\- Excellent time keeping
\- A calm disposition and kind nature

\- Customer facing experience

\- Knowledge of dental practice procedures and services or willing to learn

\- Excellent communication and computer skills

\- Experience working as part of a busy team

\- Works well under pressure and can multitask and extremely organised

Job Types: Full\-time, Permanent

Pay: €13\.50\-€17\.00 per hour

Benefits:

• Bike to work scheme


• Company pension


• Employee discount


• Sick pay

• Explain why you are a good fit for this role?

This listing is from indeed. View original listing ↗