Front Desk Manager

Additional Information

Job Number26067224

Job CategoryRooms \& Guest Services Operations

LocationStadhouderskade 12, Amsterdam, Noord\-Holland, Netherlands, 1054 ES

ScheduleFull Time

Located Remotely?N

Position Type Management

With its many museums, peaceful canals and 17th\-century architecture, Amsterdam charms every visitor. In the midst of this splendid city, you'll find the Amsterdam Marriott Hotel. Our luxury hotel, located across from Leidseplein's fine dining, shopping and entertainment, is a 5\-minute walk to many attractions including the Rijksmuseum and Van Gogh Museum. In the morning visit the Vondelpark for a relaxing walk or run or go to our on\-site 24\-hour health club for a great workout.

Our 396 spacious guest rooms have everything you need for business or leisure travel and upscale and casual dining awaits you in our two restaurants where you can grab a burger and beer or Amsterdam's finest steak in town. Our 12 meeting rooms are equipped with the newest technology; we welcome you to our 'Meetings Imagined'.

We are currently recruiting for a passionate and enthusiastic colleague! Do you want to work in a dynamic work environment in the center of Amsterdam and are you interested in a position at the Amsterdam Marriott Hotel? Read the information below and get excited to apply!

What are your responsibilities?

In this role you are responsible for overseeing the Front Desk and Concierge operations. You'll work together with the Front Office Manager, the Guest Relations Manager and other managers and associates to successfully execute all front office operations, striving to continually improve guest and associate satisfaction and maximize the financial performance of the department.

• You utilize interpersonal and communication skills to lead, influence, and encourage others


• You maintain guest services and front desk goals


• You manage projects and policies


• You ensure exceptional customer service


• You identify the developmental needs of others and coach, mentor and help other to improve their knowledge and skills


• You analyze information and evaluating results to choose the best solution and solve problems

• Bachelor diploma in Hospitality or equivalent work experience


• 2\-3 years of experience leading a Front Desk team


• Able to be visible in operation, provide recognition \& promote positive public relations


• Knowledge of the complete front office operation is essential


• Excellent interpersonal and communication skills – written and verbal


• Driving and leading the achievement of different customer oriented KPI’s


• Fluent business English and Dutch is a strong preference


• Eligible to work in the Netherlands

• Special discounted rates for 10\.000\+ Marriott hotels worldwide for you, your family and friends;


• Monthly gross salary with a range from €2900 to €3300\.


• Personal coaching \& training to support you in your day\-to\-day job;


• Career possibilities within Marriott International;


• You can make use of our gym for free. To get a good work out before our after your shift.


• Travel allowance of € 0,23 cents per kilometer;


• 25 paid vacation days per year;


• Professional uniform provided by the hotel;


• A TakeCare program; we focus on your wellbeing in general and organize several healthy and fun activities throughout the year;


• A professional environment to work in;


• Many social activities, such as our Associate Appreciation Week, an annual Staff Party and Team outings.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

*\#LI\-IP1*

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh\-so\-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward\-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co\-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well\-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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