French Speaking Customer Advisor

Ready to dive into the heart of the digital economy? We are looking for French\-speaking Customer Consultants to power our Payment Solutions hub in Lisbon. In this role, you will be the expert voice of support for people managing their finances online. From fixing transaction issues to securing accounts, you will play a vital part in keeping the fintech world running smoothly.

The Role: Supporting Online Finances

As a customer consultant, you do more than just answer questions. You help users navigate the online payment world and make sure their money transfers go smoothly.

KEY RESPONSIBILITIES

• Inquiry Resolution: Provide expert help to French speakers regarding payment gateways, digital transfers, and account management.


• Technical Guidance: Troubleshoot platform issues and guide users through the details of modern financial tools.


• Quality Assurance: Make sure every interaction follows the high\-security standards required for handling financial data.


• Team Synergy: Use your English skills to join global meetings and collaborate on projects with other departments.


• Feedback Loop: Identify common problems users are having and suggest improvements to the product development team.

REQUIRED SKILLS \& TRAITS

We care most about your attitude and language skills. You do not need previous finance experience because we give you full training!

• Communication: Excellent speaking and writing skills in French, plus a professional middle level of English (B2 level).


• Openness to Learn: You don't need previous experience to apply. We value a great attitude and the ability to learn new things quickly.


• Digital Fluency: You are quick to learn new software and comfortable working with multiple computer screens and tools.


• Empathy: The ability to stay calm and helpful when talking about sensitive financial topics.

THE PACKAGE \& PERKS

We offer a stable, clear, and rewarding pay structure to ensure you have a great life in Portugal:

• Base Pay: €930 gross per month, paid 14 times a year (this includes your mandatory extra summer and Christmas payments).


• Reliability Bonus: An extra €65 monthly cash bonus just for perfect attendance and showing up on time.


• Meal Stipend: €7\.63 per day worked, paid directly onto a special food card.


• Professional Growth: We prefer to promote from within, offering clear paths into leadership, coaching, and specialized back\-office roles.

RELOCATION SUPPORT (For People Moving to Lisbon)

If you are moving to Portugal from another country, we make your move simple and stress\-free:

• Guaranteed Housing: Move straight into a private bedroom in a shared company apartment—so you do not have to spend time house hunting.


• Travel \& Logistics: We pay you back for your flight ticket to Lisbon and provide dedicated support for getting your Portuguese residency and tax papers.

WORKING IN LISBON

Imagine finishing work and being just minutes away from a sunset by the river or a surf session at the beach. Lisbon is a global center for innovation and culture, offering a safe environment and a friendly community of expats from all over the world.

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