Freelance Localization Account Manager

<div class="content-intro"><p class="ms-outlook-mobile-reference-message skipProofing"><strong>About WPP Production</strong></p>
<p class="ms-outlook-mobile-reference-message skipProofing">We are WPP Production - the unified global production company that brings together all of WPP's content producers, studios and craft experts into one connected organisation. We combine world-class human craft with next generation technology to originate, design, and deliver multi-channel content systems at scale. Built for borderless collaboration and powered by deep craft expertise, we are the production engine designed for today's always on, AI driven marketing world.</p>
<p><strong>About WPP</strong></p>
<p>WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit <a href="https://urldefense.com/v3/__http://wpp.com/__;!!JboVxjCXSME!N9KGoZIn5nCC-uOWhEdE-ChrrJuf6TgkLzNNkLaW9BExJsVqZZ_hMSmGbARJ0tdBOnKYM7kEbv5L3ncUpg7-6uEPNdY$" data-outlook-id="6ded86b6-cde3-4e48-958d-34727f881edd">WPP.com</a>.</p></div><p><strong>The Role:</strong></p>
<p>As part of the Language Service Department, you play a central role in the business and are pivotal to the smooth running of projects for account(s) assigned to you. You will need excellent linguistic skills, attention to detail, a thorough understanding of the Translation/Transcreation/Localization process and be responsible for managing projects from brief to final delivery in collaboration with other departments. You will be client focused and require good communication, organization and time management skills to manage your clients and internal departments, while always focusing on quality, process and profitability.</p>
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<p><strong>Responsibilities:</strong></p>
<ul>
<li>Manage translation/transcreation projects to ensure consistent delivery against all contractual obligations include SLAs and KPIs</li>
<li>Coordinate between all relevant parties - internal production teams and external clients/ agencies</li>
<li>Manage the assigned accounts and develop thorough understanding of the brands and offerings</li>
<li>Build strong relationships with clients and agency stakeholders; set and manage client expectations.</li>
<li>Take responsibility for ongoing communication with project managers/producers; keep tracking project progress and ensure relevant trackers are always up to date</li>
<li>Ensure full compliance with company’s financial procedures and policies</li>
<li>Escalate issues to line manager, and recommend solutions wherever possible</li>
<li>Review freelancers’ performance and drive constant performance improvement by working closely with talent management team</li>
<li>Identify areas for improvement of existing workflows and processes which could benefit the company and/or the client</li>
<li>Update and maintain glossaries, translation memories, account guidelines and QC checklists</li>
<li>Manage internal admin.; provide detailed handover for coverage during the absence</li>
<li>Prepare and present documents, presentations and reports that are tailored to each assigned account.</li>
</ul>
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<p><strong>Requirements:</strong></p>
<ul>
<li>3+ years’ hands-on experience in project management for transcreation, translation and/or localization; working experience in advertising/marketing agency is a plus</li>
<li>Experience of budgeting and forecasting</li>
<li>Sound knowledge of CAT tools and TMS</li>
<li>Can do attitude and an ability to work under pressure, highly organized, detail oriented, client focused and proactive</li>
<li>Strong interpersonal and communication skills, prioritization skills, team player</li>
<li>Fluent oral and written English</li>
</ul><div class="content-conclusion"><p style="text-align: left;"><strong>Why work here: <br></strong><span data-teams="true">At WPP Production, you’ll help shape the future of content production at a truly global scale. We bring together world-class talent, cutting-edge studios, and advanced technology to solve some of the most complex creative and production challenges in the industry. You’ll work in a collaborative, borderless environment where craft excellence is valued, innovation is encouraged, and AI and next-generation tools are used to amplify not replace human creativity. With access to diverse projects, global career opportunities, and the backing of WPP’s unmatched network, this is a place where you can grow your skills, make real impact, and create work that performs for every audience, across every channel, at every moment. </span></p>
<p style="text-align: left;"><strong>Inclusion and Impact </strong><br>WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. <br><strong><br></strong><strong>Data</strong><br>We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment. When you click the "Submit Application" button at the bottom of this page, this will send all the information you have added to WPP Production. Before you do this, we think it's a good idea to read through our Privacy <span style="text-decoration: underline;"><a href="https://www.hogarthww.com/privacy-policy">st</a><a href="https://www.hogarth.com/privacy-policy">atement</a>.</span> This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.<br><br></p>
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<p class="xmsonormal" style="text-align: left;"><strong>Please contact <a href="mailto:careers@hogarth.com" target="_blank">careers@wppproduction.com</a> if you need the job advert or form in another format.</strong></p>
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