Founding Customer Operations Manager (m/f/d)

Wring has grown from 0 to 1M revenue in a span of 8 months and is expanding rapidly. We help companies save on cloud cost \- for free. The offer is easy to say yes to; our job is to make sure the value lands fast.

You own everything that happens after a customer says "yes, onboard us." You're the person who turns a new customer into a promoter: savings realized, and happy enough to send us their network.

Tasks
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You’ll deal with technical topics and will be the direct line for founders, CTOs, and DevOps leads at some of the fastest\-growing startups in Europe and the US. You may be unfamiliar with some technical terms below, that’s fine, as long as they don’t scare you.

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What You'll Do\*\*

• Own the customer post\-handoff: onboarding, credits applications, and the first realized savings. You're their main point of contact.


• Drive time\-to\-savings: We are measured by the savings we deliver to our clients. Post close you own the whole process of handling stakeholders and communicating savings opportunities with the client.


• Manage the stakeholders per account: Coordinate between the customer, AWS, and our distribution partners. Track timelines, and escalate when something stalls.


• Turn satisfied customers into advocates: Referrals and recognizable logos compound; you're the one who earns them by delivering well, then asking.


• Build the playbook: what's working, what customers keep asking for, and what the platform is missing. You help Wring grow.

Requirements
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What You'll Need

• Strong written and verbal communication: you can hold a technical conversation with a CTO and a commercial one with a founder, often in the same call.


• You have technical experience and pick up technical concepts quickly.


• An ownership mindset, you treat a customer’s value as *your* problem to solve.


• Highly organized; you can run many accounts and timelines in parallel without dropping things.


• Comfortable in an early\-stage environment with little process, you build the playbook as you go.

Nice to have:

• Comfortable with AWS billing and cloud\-cost mechanics


• Additional European languages.

Benefits
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What’s in it for you:

• Trajectory: one of the first hires at a company that went from €0 to €1M in 8 months


• Ownership: you have impact in creating the playbook, the metrics, the systems.


• Company off/on\-sites: regular travels to European hotspots


• OTE €50K \- 80K \- base plus variable based on performance and experience.


• Remote within Europe \- willing to travel, and possible relocation in the future.


• We’re a remote company but value in\-person work. You’re available to travel to collaborate with the team every 1\-2 months. We're open to establishing offices in major cities as we grow.

Wring helps startups save on cloud \- for free. There are many ways to save on cloud, and we help the user navigate them: we find incentive programs a company can't access on their own, help them make smart commitments, and have tooling to advise on infrastructure. We pass 100% of the value straight through to the customer, and make our money on the backend as an AWS channel partner. No fee, no cut, no code changes.

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