Food and Beverage Assistant

Job Title: Food and Beverage Assistant \- Part time \- Mornings and Evenings

Responsible to: Food and Beverage Manager

*Main Purpose of Job:*To ensure that all guests are welcomed and acknowledged when they arrive to the bar \& restaurant and are served efficiently, courteously and to the set standard of the department.

*Bar and Restaurant Operations*

• Welcoming and acknowledging all customers to the bar and restaurant


• Providing excellent customer service at all times


• Taking food and beverage orders from guest


• Serving food and beverages to guests


• Clearing and resetting tables


• Ensuring bar and restaurant presentation standards are consistently achieved


• Following all cash handling procedures


• Using Micros to ensure that guests are billed correctly and to take payments


• Polishing cutlery


• Carrying out all cleaning tasks as outlined by your supervisor / manager


• Routine cleaning of designated areas such as changing rooms and staff canteens as required


• Communicating relevant information with colleagues and other departments in a professional manner

• To provide an efficient and friendly service to guests at all times


• To follow the Mespil Hotel key standards at all times


• To provide a warm and friendly telephone service to guests


• Handling guest complaints in a professional manner and to a 4 star standardTo maintain a positive, friendly attitude with both hotel guests and your colleagues

• To abide by the hotels health, safety and environmental procedures.


• To report any health, safety or environmental hazards within the hotel


• To report any accidents, incidents and near misses that arise while on duty

• Wearing the correct uniform and name badge at all times while on duty


• Ensuring a high standard of personal hygiene and grooming at all times

• Attending any relevant training courses as required


• Option of serving on hotel committees when required


• Carrying out any other duties as directed by the Management


• Assisting when necessary in other departments.


• As part of our commitment to sustainability, this role will contribute to The Mespil Hotel's efforts to reduce environmental impact through reducing waste, improving energy efficiency \& reducing water consumption

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