FOH Manager

About the Role

Days Café is a busy, well\-loved city centre café in York serving breakfast, brunch, lunch, homemade bakes, great coffee and more. We're looking for an experienced Front of House Manager to lead our team and take full ownership of the FOH operation.This is a hands\-on leadership role — you'll be running service from the front, managing a team, driving sales and maintaining consistently high standards across the board.

Hours: 45 hours per week, including weekends, on a structured rota.

Key Responsibilities

• Lead and manage daily FOH operations from open to close


• Recruit, train, rota and develop the front of house team


• Drive a fast, efficient, friendly and high\-quality customer experience at all times


• Monitor sales, labour costs, cost control and efficiency daily


• Handle customer feedback and resolve complaints professionally


• Maintain health \& safety compliance and cleanliness standards


• Work alongside the Head Chef to ensure smooth service throughout

• Proven experience as a FOH Manager or General Manager in a high\-volume, quick turn\-around café or restaurant


• Strong leadership skills with a hands\-on, lead\-by\-example approach


• Commercially aware — understands sales, costs, labour and efficiency


• Excellent communication and team management skills


• Reliable, extremely organised and committed to high standards


• Available to work weekends as part of a structured rota

• Competitive Salary


• Performance\-related bonus scheme (linked to labour, sales and customer satisfaction)


• Structured 45\-hour rota


• Autonomy to shape service culture and develop your team


• Progression opportunities as the business grows

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