FM Development & Delivery Manager
About the Role
We are looking for a driven and experienced Development \& Delivery Manager (FM) to join our growing team. This is a dynamic role combining business development with operational leadership, where you will play a key part in winning new business and delivering high\-quality Facilities Management solutions.
This role blends commercial business development with operational leadership. You will represent FRG’s Facilities Management offering to prospective clients and oversee the delivery of high\-quality, end\-to\-end FM solutions, including:
Soft FM services: Security, Cleaning, Laundry, Waste Management, Reception, and other support services
Hard FM services: Mechanical \& Electrical maintenance and statutory compliance, delivered through FRG’s specialist sister company to provide a seamless, single\-source service
The successful candidate will be an experienced FM professional with a strong track record in compliant service delivery, business development, and client relationship management.
First Response Group is not just a workplace. It is a vibrant community where passion fuels our excellence, integrity guides our conduct, empowerment shapes our successes, and a sense of community binds us together. is a dynamic and forward\-thinking provider of security, risk management, and facilities solutions.
We distinguish ourselves through the integration of cutting\-edge technology, a commitment to employee development, and a culture rooted in inclusivity and positivity. At FRG, every team member’s contribution is valued, and collective success is celebrated.
Job Opportunity
Business Development \& Growth:
Identify and secure new business opportunities across key sectors
Build strong relationships with prospective and existing clients
Lead client presentations, site visits, and solution workshops
Support tenders, pricing strategies, and contract negotiations
Develop strategic account plans to maximise revenue growth
Service Delivery \& Mobilisation:
Lead the mobilisation of new contracts, ensuring seamless go\-live
Oversee the delivery of integrated FM services
Coordinate Soft FM services (e.g. Cleaning, Security, Waste, Reception)
Work closely with our specialist partner for Hard FM (M\&E services)
Ensure all KPIs, SLAs, and compliance standards are achieved
Account \& Relationship Management:
Act as a senior point of contact for key clients
Drive client satisfaction, retention, and long\-term partnerships
Identify opportunities for service improvement and contract growth
Commercial Performance:
Deliver against revenue and gross margin targets
Manage contract profitability and pipeline growth
Support renewals, extensions, and upsell opportunities
Leadership \& Collaboration:
Work closely with operational teams to ensure high\-quality service delivery
Build strong relationships with our Hard FM delivery partner
Provide leadership during contract mobilisation and implementation
Support and mentor operational teams where appropriate
Promote a culture of safety, compliance, and continuous improvement
Essential Skills
Essential:
Proven experience within Facilities Management
Strong track record in business development and contract delivery
Experience delivering integrated Soft and Hard FM services
Commercially astute with strong financial awareness
Excellent communication, presentation, and stakeholder management skills
Ability to manage complex contracts and senior client relationships
Full UK driving licence
Desirable:
IWFM qualification (or equivalent)
NEBOSH or IOSH certification
Experience in sectors such as healthcare, education, commercial, or public sector
Knowledge of Mechanical \& Electrical services
Experience with tenders and procurement frameworks
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