Floor Manager - Shoreditch House, East London

<p><strong>The Role… </strong></p>
<p><span data-contrast="auto">At Soho House, the</span><span data-contrast="auto"> </span><strong><span data-contrast="auto">Floor Manager</span></strong><span data-contrast="auto"> </span><span data-contrast="auto">is responsible for maintaining the food and beverage operation in conjunction with the General Manager and management team. As the Floor Manager, your primary responsibility is to manage a floor team to deliver a successful and efficient service whilst upholding Soho House service standards and creating an approachable yet elevated atmosphere for members, guests and staff.</span> <span data-contrast="auto">You’ll ensure that members have an enjoyable experience and deliver excellent service from initial greeting, taking orders, making recommendations and paying of the bill.</span><span data-ccp-props="{}"> </span></p>
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<p><strong>What's in it for you?</strong></p>
<ul>
<li>Weekly Pay</li>
<li>Team meal whilst on shift prepared by our chefs</li>
<li>Every House Membership</li>
<li>50% off Food &amp; Drink, 7 days a week</li>
<li>Staff Room Rate; Any Bedroom, Any House, $100 a night</li>
<li>Private Health and Dental Care</li>
<li>Life Assurance</li>
<li>Day off on your birthday</li>
<li>Up to 50% Staff Discount on Cowshed &amp; Soho Home</li>
<li>In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.</li>
<li>Free Counselling Sessions</li>
<li>Cookhouse &amp; House Tonic: Our Cookhouse &amp; House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.</li>
<li>Continuous training to develop yourself personally and professionally</li>
<li>Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to</li>
</ul>
<p>Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career</p>
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<p><strong>Key duties…</strong></p>
<ul>
<li>Drive exceptional service standards by developing and refining systems that enhance the experience for members, guests, and staff.</li>
<li>Lead engaging training sessions on Soho House food and drink programs through storytelling, demos, and initiatives like “Cook House,” “House Tonic,” and “Club School.”</li>
<li>Collaborate across departments to ensure every guest interaction is seamless, aligned with brand expectations, and delivered with consistency.</li>
<li>Support recruitment efforts by identifying talent needs, participating in interviews, and evaluating candidates alongside People &amp; Development.</li>
<li>Oversee onboarding and development of new team members, ensuring the floor team is confident, polished, and guest-focused.</li>
<li>Gather and act on member feedback in partnership with the Membership team to continuously improve service and offerings.</li>
<li>Train and coach staff on Soho House core values, roles, and service standards to build a high-performing and knowledgeable team.</li>
<li>Oversee daily operations, ensuring all assigned tasks are completed on time and to the highest standard.</li>
<li>Create efficient staff rotas, manage labour costs, and reduce unnecessary overtime to maintain operational excellence.</li>
<li>Uphold and enforce standards of appearance, compliance, safety, and professionalism across the team.</li>
</ul>
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<p><strong>What we are looking for...</strong></p>
<ul>
<li>Minimum of 2+ years’ experience in similar capacity</li>
<li>Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure</li>
<li>Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests</li>
<li>Must be able to demonstrate competency as outlined in the training schedule and Club School</li>
<li>Must be able to work flexible shifts and schedules, including weekends and holidays as needed</li>
<li>Ability to take direction, work in a team environment and autonomously</li>
</ul>

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