Fleet Service Manager BYD Norway
About BYD
Our Purpose is to *build a zero\-emission future that reconnects humanity with nature.* We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.
BYD is a leading, high\-tech multinational company, based out of Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero\-emission ecosystem.
About the role
The Fleet Service Manager will be responsible for managing aftersales service operations for fleet customers in Norway. You will ensure that service activities are aligned with company policies and regulatory standards while meeting the specific needs of Norwegian fleet customers. Your role will involve maintaining strong relationships with fleet customers, coordinating service support, managing service contracts, and driving continuous improvement in service quality and customer satisfaction.
Key responsibilities:
- Act as the primary aftersales contact for fleet customers, building and maintaining strong relationships.
- Coordinate and oversee maintenance, repair, and service activities to ensure maximum vehicle uptime.
- Lead service contract negotiations and manage execution, including handling amendments and resolving disputes.
- Monitor supplier and service network performance, driving continuous improvement in service delivery and customer satisfaction.
- Analyze fleet service data, track key performance indicators (KPIs), and implement improvement initiatives.
- Bachelor’s degree or above in Automotive Engineering, Business Administration, or a related field.
- Minimum of 5 years’ experience in aftersales service, fleet management, or customer service roles, preferably within the automotive industry.
- Fluent in Norwegian and English.
- Strong technical knowledge of vehicles and aftersales service processes.
- Excellent communication, negotiation, and customer relationship management skills.
- Strong organizational, analytical, and multitasking abilities.
- Performance and experience based competitive remuneration;
- Department \& company wide teambuilding events;
- An exciting opportunity to lead the European transition to Zero Emissions transportation and de\-carbonization of the economy.
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